Hotel Guest Service Agent - Star Residences Apply now Job no: 531488
Work type: Casual
Location: Gold Coast
Categories: Guest Relations, Front Office
As a Hotel Guest Service Agent at The Star Residences, you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.
A few of your responsibilities: Efficiently handle check-in and check-out processes, ensuring accurate room assignments and seamless transitionsRespond to guest inquiries and requests promptly, offering personalised solutions and recommendationsMaintain a comprehensive understanding of hotel amenities, services, and local attractions to provide knowledgeable recommendationsCollaborate with other departments to ensure seamless guest experiencesEnsure the confidentiality and security of guest information and transactions.What are we looking for: Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer serviceAbility to work effectively in a fast-paced environment while maintaining composure and professionalismStrong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.Proficiency in computer systems and databases used for guest management (Opera highly regarded)Flexibility to work varying shifts, including weekends and holidaysWhat we can offer you: Complimentary meal on site every day including hot meals, sandwich bar and moreUniform laundered and ready for you daily on propertyCompetitive Hourly rate, plus penalty rates for weekends and public holidaysUp to 30% discounts across award winning restaurants and accommodationAn organisation that values diversity, teamwork and being your best selfLifestyle discounts including gym memberships, retail discounts and dry-cleaning servicesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Endless career growth and opportunities to learn and develop your careerPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
Advertised: 02 Oct 2024 E. Australia Standard Time
Applications close: 07 Oct 2024 E. Australia Standard Time
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