Since 2014, The Star Gold Coast has undergone a remarkable evolution.
Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience.
Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel.
Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei.
Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar.
The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.As a Hotel Guest Service Agent at The Star Residences, you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests.
From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.A few of your responsibilities:Efficiently handle check-in and check-out processes, ensuring accurate room assignments and seamless transitionsRespond to guest inquiries and requests promptly, offering personalised solutions and recommendationsMaintain a comprehensive understanding of hotel amenities, services, and local attractions to provide knowledgeable recommendationsCollaborate with other departments to ensure seamless guest experiencesEnsure the confidentiality and security of guest information and transactions.What are we looking for:Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer serviceAbility to work effectively in a fast-paced environment while maintaining composure and professionalismStrong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.Proficiency in computer systems and databases used for guest management (Opera highly regarded)Flexibility to work varying shifts, including weekends and holidaysAbout you:As a seasoned expert in customer service, you understand the essence of delivering world-class service.
With exceptional communication skills and a positive attitude, you're poised to excel in this role.Your role will be pivotal in shaping the success of our Hotels at The Star.
Join us in making a difference.
What we can offer you:Complimentary meal on site every day including hot meals, sandwich bar and moreUniform laundered and ready for you daily on propertyCompetitive Hourly rate, plus penalty rates for weekends and public holidaysUp to 30% discounts across award winning restaurants and accommodationAn organisation that values diversity, teamwork and being your best selfLifestyle discounts including gym memberships, retail discounts and dry-cleaning servicesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Endless career growth and opportunities to learn and develop your careerPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.It's your time to SHINE!
Click on the link below to make your next career move with The Star.
