Front Office & Guest Services (Hospitality & Tourism)Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful Sydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience.THE ROLE:This rare opportunity ensures that the shifts across the Front Office department run smoothly, efficiently and continues to provide an outstanding guest service and experience. The role can be varied and is responsible for the oversight and management of the Front Office Team, check in and out process, accurate administration and compliant business management. You will promote the Hotel effectively and communicate efficiently across a wide range of both internal and external stakeholders.ABOUT YOU:To be successful in this position, we are seeking individuals with experience in a similar Duty Manager position - ideally from the Hotel industry. You will be an invested communicator and a natural problem solver - you should be well organised and value a team environment.Our Hotels are collaborative and inclusive and a likeminded approach will be valued. You should be open to work within a 7 day roster and this is likely to include weekends and public holidays. You will be an ideas person who uses initiative to resolve issues easily. Finally, we would appreciate strong IT skills and experience using Opera PMS would be highly regarded.THE BENEFITS:A market leading 50% F&B discount across all Venues$99 Room rates and a generous friends and family discountLifestyle benefits including extra leave and earth advocacy daysGreen future - we are committed to enhanced sustainability practicesDedicated Internal Mobility Programme and reward schemeOnline learning, career enhancement and development plansRegular service recognition and team eventsCrystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations. We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!
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