Hotel Customer Support Representitve (Saas)

Are you passionate about hospitality and helping others but tired of the long hours?
This is your chance to transition from hotels or holiday parks into a dynamic, client-focused role while maintaining a better work-life balance.

We're recruiting a Customer Support and Training Specialist to join a leading company in property management technology.
Based in Bundall, this full-time role allows you to support clients across the hospitality industry, helping them maximize the benefits of an innovative software platform.

What You'll Do:
Train clients (hotels, resorts, and holiday parks) on the platform to ensure seamless onboarding.
Provide expert customer support via phone and email.
Troubleshoot issues and guide clients to effective solutions.
Assist with system setup and configuration.
Occasionally deliver onsite training or workshops for clients.
Collaborate with internal teams to share updates on platform developments.
What You'll Bring:
Experience in front office, guest services, or reservations (hotels or holiday parks preferred).
A passion for customer service and relationship-building.
Tech-savviness and adaptability (training provided for the platform).
Strong communication skills (verbal and written).
Creative problem-solving skills.
Experience with SaaS or software support is advantageous.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Customer Support Role?
Do you have customer service experience?
What's your expected annual base salary?
How much notice are you required to give your current employer?
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