Company DescriptionAccor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.Just 12 km from Brisbane CBD, Mercure Brisbane Garden City is in the heart of South Brisbane and on the doorstep of Westfield Garden City Shopping Centre.The hotel has 120 guest rooms, a large newly refurbished restaurant and Cafe and small conference room.Job DescriptionWe are seeking an energetic and enthusiastic Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.What will you be doing?Deliver service excellence, from check in to check out and everywhere in betweenOften be the first point of contact for guests and visitorsShifts in Food & Beverage & Front DeskComplete a wide variety of hotel tasks, ensuring that every day is different from selling the hotel's facilities to making coffees and snacks in the cafe, preparing and delivering food and maintaining guest accountsProvide passionate, knowledgeable and friendly service to external and internal guests at all timesAssist our guests at our new self check in kiosksEnsure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty programQualificationsYour Skills and experience include:Previous customer service experience, preferably in a Hotel environmentStrong knowledge of computer systems including Microsoft Office and preferably in OperaThe ability to work under pressure, multitask and think on your feet to quickly resolve issues is requiredStrong communication skills and pride in personal presentationHave a natural ability to surprise guests with your authentic guest service, setting you apart from the restA genuine customer service focus and a strong dedication to always making our guests smile during their stayMust have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before startingAdditional InformationWhat's in it for youAn opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed!
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