Company DescriptionA unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city.
Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
The Hostess will act as a personal representative of the hotel, providing service that reflects the high standards of Fairmont Dubai.
It is our goal to exceed all Guests expectations when they come to dine with us.
Team service will be a key to our success in providing a warm and personal experience.
Job DescriptionReporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:
Report to duty punctually, in full uniform according to appearance and grooming standardsPromote and maintain a positive working relationship at all times with all the Colleagues of Outlet and Fairmont DubaiConsistently offer professional, friendly and warm serviceDemonstrate a complete understanding of policies, procedures and set service standards as outlined in Fairmont Dubai handbook and Outlet Colleague Resource GuideFollow all standards and directions as given by Outlet management and as outlined in the Job Task ChecklistHave full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotelHave knowledge of all menus and offerings are necessary in order to understand the server's tasks on microsUnderstand shift end reports, have knowledge of non-cash / cash transactions and procedures for depositing monies into safe or collecting due backsAttend pre-shift, weekly and monthly meetings to continually improve the Guests experienceUnderstand how to operate all the equipment used in the outletFully understand and follow the hotel's recycling program and proceduresActively participate in all health and safety procedures for outlet and the entire hotelFollow all of safety and sanitation policies when handling food and beverageCarry out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service deliveryQualificationsMust possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skillsMust be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist peopleProficient in the English language (verbal & written), additional languages are an assetMust be able to handle a multitude of tasks in an intense, ever-changing environmentMust be flexible in terms of working hours, and able to work with little or no supervisionMust have the ability to assess and make decisions based on strong, analytical, problem-solving skillsMust be computer literate in Microsoft Windows and MS Office suiteAble to type 25 words per minutePhysical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shiftFrequent kneeling, pushing, pulling, sittingAdditional InformationVisa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates.
We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Work and learn in a luxury propertyBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo!
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