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At Horizon, we take pride in being more than just a bank - we're a trusted partner in our community. We are dedicated to providing personalised service and supporting the financial well-being of local families and businesses. Our mission is to foster strong relationships and make a positive impact in the communities where we serve.
We are looking for a Branch Manager who is passionate about leadership, customer service, and driving growth. In this role, you will oversee the daily operations of the branch, build a strong lending portfolio, and ensure exceptional service standards. This is an exciting opportunity for individuals with banking experience or those from a retail management background with a solid understanding of financial principles.
Tasks and responsibilities Lead and mentor your team to deliver exceptional customer service and meet branch goals. Oversee daily branch operations, ensuring efficient and compliant service delivery. Build and maintain strong relationships with customers, local businesses, and community leaders, identifying lending opportunities that align with their needs. Develop and implement strategies to grow the branch's customer base, increase lending volume, and promote bank products. Ensure the branch maintains compliance with all regulatory requirements and internal policies. Skills and experience Proven ability to lead, coach, and inspire a high-performing team. Excellent communication, customer service, and problem-solving skills. Strong financial acumen and a keen interest in lending and business development. Ability to build strong community relationships and promote the bank's mission. Personal lending experience preferential but not essential. Horizon prides itself on creating a positive working environment. Our recent staff surveyshowed that we enjoy industry leading staff engagement and job satisfaction. While we expect strong commitment and hard work, we also value a work/life balance and ensure that our KPI's reflect this.
Horizon is committed to providing our staff with ongoing professional development and learning opportunities.
Applications should be directed via SEEK.
Your application will include the following questions:
Do you have customer service experience? How many years' experience do you have with personal lending? Which of the following statements best describes your right to work in Australia? How many years of people management experience do you have? What's your expected annual base salary?
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