Req ID: 78471 Department: AR Branch Network Division: Australia Retail Location: Chatswood About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Our high-performing teams of Home and Investment Lending Managers play a critical role in making this happen. They support our customers with complex lending needs to save for, buy and own their own home or investment property. As an ANZ Home & Investment Lending Associate in Retail Banking, you'll use your strong market knowledge and deep lending expertise to develop business and manage customer relationships. You'll have on-going, specialised coaching support to advise you and continuously build your lending knowledge. This will help you to understand the specific needs of each customer so you can tailor recommendations and support them through each step of the journey for a seamless experience. You'll also be a customer service role model across your district, mentoring and coaching team members in the branch by consistently delivering our Customer Promises. Most importantly, you will be responsible for adhering to ANZ's policies, processes and standards. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours. Role Location: 382 Victoria Avenue, Chatswood NSW 2067 Role Type: 12 Month Secondment, Full-time Shift Schedule: Monday - Friday, 8:30 am - 5:15 pm What will your day look like? As a Home & Investment Lending Associate, you will have the opportunity to:
Work with the Home & Investment Lending Manager to support customers in saving for, buying, and owning their own home or investment property
Coach customers through each step of the journey,
Act as a mentor to other members of the branch, coach them, and enjoy inspiring them to provide the best possible customer experience
Maintain relationships with existing customers and ensure customers' experience with ANZ is seamless
Deliver on our Customer Promises to ensure customers are strong advocates for ANZ
What will you bring? To grow and be successful in this role, you will ideally bring the following:
Strong customer focus, with home lending and retail banking experience,
Significant experience in financial services and attention to detail,
Experience in being an active user and promoter of technology to educate customers about digital solutions,
Ability to multi-task and be highly adaptable to change and ambiguity,
Excellent communication, presentation, and interpersonal skills, and
Willingness to be proactive and work in a collaborative team environment.
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. Job Posting End Date 28/10/2024 , 11.59pm, (Melbourne Australia)
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