Home & Investment Lending Associate - Bentleigh VIC, 12 mth fixed term contractAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleRole type: 12-month fixed term contractRole location: ANZ Bentleigh Branch: 413-415 Centre Road, Bentleigh VIC 3204What will your day look like?As a Home & Investment Lending Associate, your role is to work with the Home & Investment Lending Manager to support customers in saving for, buying and owning their own home or investment property. You will coach customers through each step of the journey, ensure their experience with ANZ is seamless and maintain relationships with existing customers. You will be passionate about delivering on our Customer Promises to ensure customers are strong advocates for ANZ.You will be responsible for identifying appropriate products and solutions to meet your customer's needs and ensuring lending administrative activities are completed accurately and on time. You will also be involved in other branch activities to provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. Importantly, you will be responsible for adhering to ANZ's policies, processes and standards.What will you bring?We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work:Role model strong customer focus, preferably with home lending and retail banking experienceFinancially savvyAbility to multi-task, highly adaptable to change and ambiguityProactive, shows initiativeStrong analytical skills and the ability to resolve problemsActive user and promoter of technologyExcellent interpersonal and communication skillsHigh level of attention to detail is essentialEnjoy working in a collaborative team environmentSo why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.To find out more about working at ANZ, visit ANZ Careers and search for reference number 81605.
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