time left to apply End Date: January 25, 2025 (7 days left to apply)
job requisition id JR104594
With over 1.3 million members, RAC is one of WA's most iconic and trusted brands.
We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA".
Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members!
Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.
We offer attractive working hours which is structured as follows:
Week 1 – 7.30am – 3.30pm (West Perth Office based)Week 2 – 9.00am – 5.00pm (Working from home)
We currently have Full Time, Permanent opportunities available as well as 1 x 9 Month Contract/Secondment.
These positions will commence towards the end of February.
On a daily basis you will be contributing by:
Managing an individual caseload of claims through to finalisation
Identifying potential recovery action as part of effective claims management
Reviewing quotes and authorising repair costs
Negotiating on settlements for claims
Acting as a technical referral point for internal teams
Providing empathy and understanding while handling complex conversations
Consistently providing service that exceeds members' expectations
What are we looking for?
Exceptional customer service skills and a high attention to detail
Excellent communication and strong negotiation skills
Ability to gather, collate and present evidence and make informed decisions
Ability to clearly communicate complex processes and decisions to our members
Results-oriented mindset
Self-driven and motivated with the ability to work autonomously
Experience in claims lodgement and knowledge of end-to-end claims process desirable
Previous experience working within the financial services industry desirable
What we can offer you:
A workplace culture where our people feel valued, respected, and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose-led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services
Opportunities for community engagement and corporate volunteering
Applications close COB Friday 24th January 2025.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
About Us
RAC is a purpose-led member organisation.
Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don't have shareholders.
That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA.
Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.
Our Mission is delivering great member services and experiences while inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer.
We continue to build an inclusive workplace where we respect and celebrate differences.
We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, people with physical abilities, all ages, LGBTQI+ identities, all languages, and diverse cultures and backgrounds.
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