Home Claims Consultant

We're currently looking for customer-focused and dedicated Home Claims Consultants to join our client in the Insurance sector. In this role, you will be the first point of contact for customers and will ensure a positive experience for customers.This is a full-time role, with rotational shifts between the hours of 6am – 6pm. Shifts will be rostered Monday – Saturday (one Saturday shift every 2-3 weeks).Benefits to successful applicants:Join a team of experts that celebrates successAnnual company-wide celebrations with regular interstate tripsJoin a fast-growing businessEnjoy additional leave days (e.g., paid wellness and volunteering leave)Employee discounts on insurance productsDuties and responsibilities include:Manage the full claims process from lodgement to settlementLiaise with customers to provide empathetic and professional supportAct as the initial lodgement point for customersNegotiate options as required for accurate processing of claimsWork within set procedures and standards to ensure all claims are processed in an efficient and effective mannerWe are looking for someone with:Proven track record of claims management experience or similar in a complex Customer Service environmentGreat communication and phone skillsA detail-oriented approach with a commitment to delivering excellent customer serviceHighly organized and able to work under pressure in a fast-paced environmentProven analytical and critical thinking capabilitiesAbility to show empathy and compassion by providing the best commercial outcomeIf this sounds like your next role, please apply now! Or contact Naomi Hardy at Fuse Recruitment on 0432 391 *** or email ****** for any questions.
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