Home Care Packages - Administration Support OfficerAbout the businessRight at Home is one of the leading providers of quality in-home care in Australia. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, adults, and children living with a disability including NDIS participants. Our services help clients to remain safe and independent in their own home. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.About the roleThis full-time role is open to applicants keen to work with our community of aged and persons with disabilities, providing administrative support to the coordination team. This position is a Monday to Friday role 9:00 am to 5:00 pm. The role includes taking inbound and making outbound calls. Excellent verbal communication skills are essential, including a friendly and positive approach with client interactions. You will be joining a growing business that is client and community-focused.Key ResponsibilitiesFocus on client needs, anticipate, and identify client needs and take action to meet these needsTake inbound calls from clients and support workersMake outbound calls to clients and support workersProvide administration support to the team of Care CoordinatorsProvide Rostering support when requiredMaintain a high standard in providing prompt and solution-orientated service to clientsCultural competency when dealing with clients and staffAlways maintain confidentiality of informationExhibit a concern for excellence in customer service delivery to older people and persons with a disabilityWork closely with the care coordinators and the clients to establish, maintain, and review client servicesDemonstrated knowledge of the Home Care Packages Program and / or NDIS Supports is desirable, but not essentialConform to regulatory requirements for Aged Care and NDISBenefits and perksA diverse group of people in a great team environment, who share knowledge, pursue growth and a desire for excellence. Opportunity for further training and professional development. Wellbeing and Rewards benefits. The role will be covering the local Gold Coast and Northern Rivers region with our office based in Bundall.Skills and experiencePrior experience in the healthcare, aged care, or disability sector is desirableStrong administration skills with prior experience in dealing with clientsExcellent verbal and written communication skillsQualifications in a health-related field is desirableAbility to work autonomously and within a teamExcellent computer literacy including the use of Microsoft Office ProgramsExcellent communication and phone skills with the ability to liaise and consult with a wide range of clients, health professionals, and team membersAll applicants will be required to provide copies of the following documentsValid National Police Check within 12 monthsWorking Rights in Australia for Full-Time EmploymentCurrent Driver's LicenseTo apply, please provide an updated Resume along with a brief covering letter giving an overview of your skills and experience relevant to the requirements of the role.
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