Home Care Packages - Administration Support Officer About the business Right at Home is one of the leading providers of quality in-home care in Australia. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, adults, and children living with a disability including NDIS participants. Our services help clients to remain safe and independent in their own home. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.
About the role This full-time role is open to applicants keen to work with our community of aged and persons with disabilities, providing administrative support to the coordination team. This position is a Monday to Friday role 9:00 am to 5:00 pm. The role includes taking inbound and making outbound calls. Excellent verbal communication skills are essential, including a friendly and positive approach with client interactions. You will be joining a growing business that is client and community-focused.
Key Responsibilities Focus on client needs, anticipate, and identify client needs and take action to meet these needs Take inbound calls from clients and support workers Make outbound calls to clients and support workers Provide administration support to the team of Care Coordinators Provide Rostering support when required Maintain a high standard in providing prompt and solution-orientated service to clients Cultural competency when dealing with clients and staff Always maintain confidentiality of information Exhibit a concern for excellence in customer service delivery to older people and persons with a disability Work closely with the care coordinators and the clients to establish, maintain, and review client services Demonstrated knowledge of the Home Care Packages Program and / or NDIS Supports is desirable, but not essential Conform to regulatory requirements for Aged Care and NDIS Benefits and perks A diverse group of people in a great team environment, who share knowledge, pursue growth and a desire for excellence. Opportunity for further training and professional development. Wellbeing and Rewards benefits. The role will be covering the local Gold Coast and Northern Rivers region with our office based in Bundall.
Skills and experience Prior experience in the healthcare, aged care, or disability sector is desirable Strong administration skills with prior experience in dealing with clients Excellent verbal and written communication skills Qualifications in a health-related field is desirable Ability to work autonomously and within a team Excellent computer literacy including the use of Microsoft Office Programs Excellent communication and phone skills with the ability to liaise and consult with a wide range of clients, health professionals, and team members All applicants will be required to provide copies of the following documents Valid National Police Check within 12 months Working Rights in Australia for Full-Time Employment Current Driver's License To apply, please provide an updated Resume along with a brief covering letter giving an overview of your skills and experience relevant to the requirements of the role.
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