Full Time Home Care Package Advisor Hervey Bay Due to continued growth of services, we are looking for an experienced and motivated Home Care Package Advisor to join our Wide Bay Team. This role is instrumental in providing support and advice to the Home Care Packages clients to assist them to continue living at home. Your responsibilities will include day to day management of a client case load, conducting assessments, care planning and provision of consumer directed services to complex care clients within budget guidelines. You will build professional relationships internally and externally and look for creative care solutions to achieve the best outcomes for clients. This role involves travelling to meet clients in the community as well as working from home and occasional visits to our Bundaberg site office.
JOB PURPOSE The Home Care Package Advisor performs an integral role in assisting in individualised services being delivered to customers.
DUTIES AND RESPONSIBILITIES Assist in customer service schedules including service planning, confirmation and short notice placements or cancellations. Liaison with Aged Care Assessment Team (ACAT), My Aged Care (MAC) Portal and other regulatory bodies. Ensure care plans are monitored and reviewed on a regular and ongoing basis and in response to changes in customer needs. Ensure services are delivered are in line with the person centred and consumer directed principles and budgets. Assist customers to access other alternative services where the services are no longer meeting their needs. Liaise with relevant community based agencies and service providers to ensure an integrated and cohesive approach to service delivery and to ensure standards are met in accordance with program objectives. Monitor customers' budgets in accordance with program guidelines. Act on care need recommendations by Health Care Practitioners. Maintaining all required administrative documents, records and customer notes, compliance spreadsheets and Home Care Package documentation Identify and participate in personal professional development. Ensure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service delivery. Communication with key stakeholders, internally and externally. Apply and uphold principles of equity and anti-discrimination in the workplace and adhere to organisational and legislative Health, Safety and Environment requirements. Any other duties as required to meet the ongoing needs of the organisation QUALIFICATIONS, KNOWLEDGE OR EXPERIENCE REQUIRED Qualifications in Community Services, Human Services, Nursing or equivalent. Previous experience in Aged Care or Community Services. Ability to work flexibly to respond to changing customers' needs. Ability to coordinate services according to relevant program guidelines. Experience of working in a multi-disciplinary team. Ability to develop and maintain links and supportive networks with specialist services. Experience maintaining computerised customer information systems. High level administrative and organisational skills and time management skills. High level of written and verbal communication skills. Ability to be a team player and work as part of a larger team. Demonstrated ability to contribute positively to the team. Current and clear Criminal Record Check / NDIS Worker Screening Check. Current Working with Children Check (where required in accordance with state based legislation) Current Drivers Licence. ATTRIBUTES AND SKILLS High level communication skills Planning, organisational and time management skills Resilience in a fast paced environment Complex Problem solving and ability to prioritise Empathy and compassion Relationship Management – internal & external stakeholders Just Better Care recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in its workplace. Aboriginal and Torres Strait Islanders are encouraged to apply. This information will be used solely for the purposes of your application for employment with Just Better Care. We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena.
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Questions Do you have the right to work in Australia? *
Yes - Permanently with no restrictions Temporarily with no restrictions Temporarily with restrictions Do you have a current Police Check (National Police Certificate) for employment? * Yes No, I do not currently have this, but I am willing to obtain No, I do not have a current federal police check What is your highest level of qualification? * Certificate II Certificate III Certificate IV Masters or higher Please outline your previous experience in community care? * Do you have previous experience in coordination/rostering/scheduling? * Do you have a current Drivers Licence? * Yes No What We Offer Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home Work local, and assist people in and around your own community.
Training Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program If you ever need additional counselling or support, we're always here to help.
Weekly Pay Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs We have local and national program in place to reward and recognise our team members.
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