Home Care Package Administration Assistant RequiredJob No: JBC20242114Office: Sunshine CoastEmployment Status: Full-timeJob PurposeAs our Home Care Package Administration Officer, you will report to the Home Care Package Manager in providing support specifically in customer intakes, assessment tasks, support planning, and service establishment.As a crucial link in our clients' onboarding process, you will also be responsible for gathering documents, coordinating the onboarding of customers, entering data into the CRM system, setting up residential sites, and organizing client-specific training to ensure a smooth onboarding and integration process for clients while working closely with our service delivery team.Duties and ResponsibilitiesPromote the unique value proposition of Just Better CareObtain accurate information for client case files and organizational records within a person-centred active support frameworkEnsure appropriate information is provided and explained to the client at all times regarding the service agreement, including the Client HandbookDetermine clients' eligibility for the organization's services and refer potential clients to other more relevant services if requiredPromote the dignity of and positive image of clients within their communities, maximizing the opportunities for clients to participate in and contribute to the communities in which they liveLiaise with management to develop appropriate quotes that meet the needs of potential clients and the organization's requirementsWork within constraints of funding levels in line with each clientConduct initial support assessments as needed and perform risk assessments with clients or their representativesPrepare and document Care PlansLiaise with Team Leaders around actioning new client services to ensure positive intake and commencement of service deliveryLiaise with internal and external stakeholders to ensure successful facilitation of Home Care Package Plans and support client outcomesUpdate internal systems used to access clients' plans, track funding and facilitation of servicesEnsure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service delivery – to complete all necessary documentation accordingly in line with the Just Better Care BOS (Business Operating Systems)Apply and uphold principles of equity and anti-discrimination in the workplace and adhere to organizational and legislative Health, Safety and Environment requirementsQualifications, Knowledge or Experience RequiredPrevious experience or high-level awareness of issues affecting the disability, aged care or community health sectors desirable, not essentialProficient with Microsoft Suite (Word, Excel and Outlook)Current and clear Criminal Record CheckPrevious customer service coordination experience in the health/aged care, not-for-profit, community services sector desirablePrevious experience in Home Care Package Administration desirable, not essentialAttributes and SkillsCustomer service focus – empathy and compassionCommunication skills – telephone & writtenPlanning, organization and attention to detailResilience in a fast-paced environmentRelationship management – internal & external stakeholdersAble to multi-task and manage multiple prioritiesAbout You:Ideally, you will be able to demonstrate the following experience and skills:A working knowledge of maintaining compliance with policies, procedures, work instructions, and organizational and legislative requirementsUnderstanding of the Aged Care sectorExperience in customer service environments with relevance to regulated entitiesExperience working with vulnerable individualsA high level of proficiency in PC-based applications, such as Microsoft Office and database applications, with the ability to quickly learn internal systemsThe ability to support organizational change and foster a continuous improvement mindsetNext Steps:If you would like to join our growing team and become part of our friendly, professional network please apply today.Just Better Care recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in its workplace. Aboriginal and Torres Strait Islanders are encouraged to apply.
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