Step into the role of SCCQ Home Care Manager champion and be the guiding star for our incredible team in Ipswich!Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other. Step into the role of Home Care Manager champion and be the guiding star for our incredible Ipswich Community team.Your mission? To oversee the delivery of outstanding care across our region, ensuring everything runs smoothly for our clients. With your talents, you'll build a supportive community where every team member thrives and every client feels valued. This is your opportunity to use your skills to create a positive impact while leading a team that truly makes a difference.What can Southern Cross Care Queensland offer you?
Competitive salary package + benefit of NFP salary sacrifice options Opportunity to join a supportive organisation with great staff culture Ongoing individualised training and mentoring program Employee Assistance Program for employees and their families Financial support programs like Thrive (access 50% of your earned wages early) Purpose driven organisation making a real difference
About the role As the Home Care Manager- Ipswich, you will be based at our SCCQ Raceview home and co-ordinate the implementation and delivery of the Commonwealth Home Support Programs (CHSP) for our clients in the Ipswich area.You'll ensure quality consumer care outcomes are met as well as providing support to both internal and external stakeholders associated with the Home Care programs for the area.What are the key responsibilities? Lead and manage a team of support workers and office support staff (Care Partners, Rostering / Scheduling Officers) Drive a culture of continuous improvement that has a strong customer service and solution focus, utilising customer insights and feedback Participate in the out-of-hours 'on-call' on a rostered basis Recruit staff as required Provide coaching, training, guidance and mentoring to staff to deliver quality services Ensure compliance against relevant Aged Care Standards Ensure all reporting and documentation requirements are met, including maintaining timely, accurate and efficient administrative and communication systems Ensure that complaints or incidents (SIRS) are reported, investigated, and responded to in accordance with SCC procedures, Aged Care Regulations and Quality Standards Meet Key Performance Indicators (KPI's) and budget as required Identify opportunities and implement strategies to increase Home Care Packages within the region Oversee rostering and scheduling of services to ensure good scheduling practices that maximise resources and drive efficiencies. Develop and maintain effective collaborative partnerships and strategic alliances with external stakeholders and the wider community to deliver best possible customer outcomes and leverage business opportunities
What you will bring to the role? Bachelor degree or similar relevant tertiary qualification in Community Services Experience in a similar role within Aged Care or the Health Services Sector Knowledge of Aged Care Standards and legislation Ability to lead and manage a team in a customer-focused service environment Capability to efficiently expand and develop services Relevant understanding and experience in the delivery of health services and/or community-based services as well as complex case management Demonstrated knowledge and experience in aged program management (assessment, coordination and budgets) and understanding the care needs of people within the aged sector Demonstrated ability to supervise and lead staff Demonstrated ability to plan, co-ordinate and organise own work and work of team members Strong knowledge of the relevant Acts and prescribed requirements
Who is Southern Cross Care Queensland? Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.Since then, SCCQ has grown to employ over 1200 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.How can you apply? If you believe you are a Home Care Manager
with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!If you have any queries around Southern Cross Care QLD 's recruitment process or about the role please contact us at
Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up to date flu vaccination status.Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.#J-18808-Ljbffr
