About the RoleThe purpose of this role is to work closely with Product Managers and Stakeholders across the product division and broader group business divisions, playing a key role in supporting portfolio management, product changes, regulatory obligations, and compliance activities.
The role focuses on process and product improvement from concept through to implementation, including post-implementation reviews. Additionally, the role focuses on leading, developing, and implementing home loan activities/initiatives to support retail products including but not limited to:
pricing movements,terms and conditions changes,remediation,regulatory and compliance obligations, and communicating product features (e.g., updating product forms, customer letters, and document library).About YouYou will bring with you a deep knowledge of retail banking products and business processes including lending platforms and other related software/systems. Previous experience in Project Management is desired, preferably Lean Six Sigma black belt accreditation with experience in an analytical and Project Management role, ideally gained in a fast-paced financial services environment.
You will possess a strong understanding of compliance and regulatory obligations, with demonstrated experience in developing data-driven, lifecycle communications and procedures, which are designed to align/enhance the customer experience with a real focus on simplification. Your previous experience in working with policies, procedures, and processes for financial services products, with a healthy understanding of risk considerations will be advantageous, as well as proficiency in programs such as message Media, T24, PEGA, FinnOne, CRS, MyClient, Valex, Basware, etc.
About UsBOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our BenefitsFlexible working arrangementsDiscounted financial productsSalary sacrificing optionsPaid parental leave with no minimumPurchase annual leaveDiscounted private health insurance planEmployee Assistance Program (EAP)Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibilityBOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality IndexHow to ApplyTo apply for this role at #boqgroup #retailbanking, follow the links or apply via our careers page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value, and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies, and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications. Job Reference: BOQ04337
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