We have an exciting opportunity for a Home Assurance Inspector (often referred to as a Maintenance Warranty Supervisor) to join our Home Assurance team as Henley continues to deliver exceptional service to our New Home customers. This role is designed to supervise maintenance and warranty work carried out by subcontractors and suppliers to clients' homes. This vacancy is based in the South East region of Melbourne and is a permanent full-time opportunity where you'll be provided with a fully maintained vehicle, laptop, iPad, and phone. About the Role Reporting to our Home Assurance Construction Manager, you will use your extensive building industry experience to supervise resources in the provision of warranty and maintenance services for our new home customers. Main Responsibilities Include: Directly resolving new home customers' concerns and issues in a professional manner. Ensuring all maintenance and warranty work is completed to Henley's quality standards. Complying with legal obligations such as OH&S, building (BCA), energy, fire, and electrical codes. Overseeing contractors, tradespeople, and suppliers onsite. Achieving set maintenance and warranty targets all within set timeframes. Effectively communicating with all internal and external stakeholders.
About You Ideally, you have a proven track record in a construction, warranty, or building supervisor position with excellent time management skills and the tendency to thrive under pressure. As a professional communicator with the ability to problem solve, the key to your success will be to engage each task in a well-planned, fully accountable manner where your commitment to service excellence, quality, and delivering results is second to none. This role requires a resilient, solutions-oriented individual who has strong experience engaging customers across challenging queries. Your ability to engage and address clients' needs, problem solve, and deliver outstanding levels of customer service will define your success. With residential construction and trade experience, you have a thorough knowledge of current Rescode, Australian Standards, and BCA, and your approach to supervising works prioritizes quality and compliance. About Us Established in 1989, Henley is one of Australia's leading home builders and has built over 50,000 homes Australia-wide. We are a proud partner of Sumitomo Forestry Co., Ltd, which has a rich 330 years' history and is a worldwide leader in new home design, building 20,000 homes a year globally including Japan, the USA, and Australia. The partnership allows us to operate autonomously locally whilst providing us with strong financial backing and stability. In partnership with our valued trades and suppliers, we pride ourselves on delivering quality, affordable homes in the communities where our customers want to live. A huge part of our success hinges on the calibre of our team and our brand. Apply now for the opportunity to be part of that success! #J-18808-Ljbffr
