We are pleased to partner with our Australian owned Client who provides smarter products and solutions to safeguard their customers in their time of need. Their range of general insurance products protect customers at home, on the road and on holiday with home, contents, motor vehicle, motorcycle, pet and travel insurance products, as well as roadside assistance.
As an employer of choice, they are offering a competitive salary, a fully maintained motor vehicle, targeted training and professional development, together with career progression opportunities. Their employee benefits are second to none. There is also true work life balance.
About The Role
You will be responsible for attending, inspecting and reporting on damages to domestic buildings of insured properties, ascertaining the best report method and recommending a scope of works for home claims authorisation.
In addition, you will work closely with a panel of builders ensuring they perform repairs to customers' homes to a high standard, in a timely fashion and for a fair and responsible price. You will play a critical role in evaluating property damages, assessing claims and ensuring accurate and fair settlements for policy holders.
Attending clients' properties and accurately reporting on building damage to domestic insured properties Providing accurate scope of works for rectification works to be carried out on insurable events Submitting reports, reviewing SOWs and documentation in a timely manner (as per set SLAs) Determining and advising on the overall best method of repair of the building Liaising with builders and external contractors Project coordination and management on complex/large loss claims Virtual/desktop assessments and triage About You Qualified building trades people required Experience in managing quality insurance building work and enhancing customer satisfaction is an advantage Background in producing accurate scope of works Exceptional time management and organisational skills Reputable communication skills and conflict resolution handling Experience in managing, coaching and appraising builders Proven experience in building effective business relationships with builders So, what's in it for you?
Fantastic salary package + vehicle, mobile phone + uniform Comprehensive training, ongoing support, and professional development To work for an innovative and dynamic company Strong investment in our Assessors with continuous learning of the ever changing repair industry and methods of repair Client Perks Extra leave – Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave – We support our new parents with paid parental leave and other benefits.
Workplace giving – If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts – You'll receive discounts on insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Employee Assistance Program – We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families
Genuine Work/Life balance – We understand the importance of providing our Assessors flexible working arrangements. An autonomous role where you can enjoy a genuine work/life balance.
Get social – Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
This is a genuine career opportunity on offer so do not hesitate. Apply now by following the links below, please ensure to attach your resume in MS Word format & we will be in touch shortly! For a confidential discussion please email [email protected]
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder's past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.