High Touch Engineer

Be a part of a well-renowned network services company as a Network Engineer.We are looking for a Network Engineer to join their team. You will deliver the technologies, solutions and services to customers in need, to expertly manage their networks.Objective/Responsibilities:* Develop and maintain strong relationships with customers and other teams.* Build relationships with customers to understand in a better way their networks to provide quicker and more effective results to their requests.* Establish Technical Relationship to support customer network operations.* Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer* Customer-specific designated support at network level to resolve and debug complex networking problems* Escalation support for critical network outages and complex network issues.* Proactively monitor and review the progress of all customer cases and engage as necessary.* Root Cause Analysis (RCA) on escalated or reoccurring issues (problems) as necessary.About you:* BA/BS qualified (favourable - IT, Comp Science, Electrical Engineering).* Cisco certifications are preferred (CCIE etc).* You are an Australian Permanent Resident or Australian or New Zealand Citizen.* You've been working for 5-7 years since graduating with your latest degree.We are looking for person with technical knowledge in following Cisco platforms and technologies:* Routing and Switching (IOS-XR / IOS-XE / NX-OS).* Familiar with Cisco Platforms like ASR9K (ASR9000), NCS540/5500, ASR1K (ASR1000), Nexus 5K and Nexus 7K.* Scripting - for troubleshooting - i.e., EEM / TCL / Python / Ansible* BGP, OSPF, ISIS, MPLS, BNG, Segment Routing & EVPN* Cisco Enterprise Technologies (Data Centre, Wireless, SD-WAN etc)For more information or a confidential discussion, please contact Avani on 03 80807264 quoting reference #262852.To apply please click the 'Apply Now' button.Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
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