Helpdesk Operator

The Helpdesk Operator is to provide efficient and effective help desk/call centre and administration support functions, meeting KPI's as required by Downer onsite at Head Quarters Joint Operations Command (HQJOC) at Bungendore.



Key Responsibilities:

Experience dealing with the public.
Utilise and understand software programs such as Microsoft Access, Microsoft Word, Microsoft Excel, e-mail, internet, and intranet.
Solid background and experience in office administration.
Knowledge of necessary procedures and processes for operating a call centre/helpdesk function.
Knowledge of requirements and procedures for processing Downer financial transactions.
Exceptional internal and external customer service skills.
Strong organisational, time, task, and priority management skills.
Ability to work in a team environment and contribute to the team.
Courteous and professional telephone technique.
Data entry skills.
Manual and procedure editing and writing skills – routine manuals and procedures prepared with minimal supervision; more complex documents with guidance.
Maintain a current Australian driver's licence.
Ability to hold an appropriate Defence Security Clearance - must be an Australian Citizen.


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