1260 Hay St, West Perth WA 6005, Australia
Job DescriptionPosted Monday, March 11, 2024 at 4:00 AM
KCB Australia Pty Ltd (KCB) is a team of professionals whose passion is to provide solutions to our clients while reducing potential risks to the wider community and environment. Our clients are predominantly from the resources sector and we work on both Australian and international projects.
We have an opportunity for a hands-on Helpdesk Analyst, working with the global IT team, providing front-line support to KCB's engineers, scientists, and administrative staff in the Australian business unit. Primary focus will be supporting KCB's offices in Brisbane, Perth, Newcastle, and Hobart. If you share our passion, please apply.
Primary Responsibilities: On-site and remote technical support, with primary focus on KCB's Australian staff.Diagnose and resolve end-user hardware, software, and network issues.Configure and deploy new PCs and upgrades, printers, mobile phones, tablets, and other hardware.Install and upgrade software.Manage and prioritize Helpdesk tickets.Local purchase and inventory management of PCs, software, network equipment, mobiles, and other IT resources for KCB's Australian operations, including vendor management.Assist the global Systems team as required to:Install and manage servers, storage, network, and security equipment in Australian offices.Perform account maintenance, file restore, and other basic Systems tasks.Maintain IT documentation, inventory, and other records.Present short sessions for local staff on IT-related topics like cybersecurity, tips with common applications, etc.Other technical projects and duties as assigned.Skills, Knowledge, Education, and Experience: Exceptional customer service focus.First-rate diagnostic and problem-solving skills.Self-motivated and able to work independently, but knows when and why to escalate; eager to learn and grow.An engaged team player, prepared to actively contribute as a member of the local Australian services team and the global Helpdesk team.Able to prioritize and organize in a fast-paced environment; patient and confident under pressure.Strong planning, project, and task management skills.Excellent verbal and written communication; able to work directly with line-of-business groups, clearly understand their issues, and recommend appropriate technical solutions within the context of KCB's global IT architecture and policies.University degree or equivalent minimum in a related field.Minimum 2 years of broad technical experience in a networked Windows business environment.Able to travel nationally and internationally as required.Along with continued career development, KCB offers: Working for an Australian Business Awards Employer of Choice recipient (2015-2023).Competitive remuneration package commensurate with your qualifications and experience.2.5% Additional superannuation and Income Protection Insurance.Training and development opportunities and professional registration support.Novated leasing (vehicle).Paid parental and volunteer leave.Flexible working arrangements.About Us: Our Australasia Group provides engineering and geoscientific services to mining clients worldwide. Our Australian operations span across Australia and the Pacific Rim, with world-class projects within our portfolio, and active supporting roles to our other operations in North and South America and the UK.
KCB project work is challenging and varied. We are committed to employment equity and encourage applications from all qualified career seekers. We offer career development and salaries commensurate with experience and an attractive benefits package. KCB is an Australian Business Awards Employer of Choice recipient (2015-2023).
Are you up to the challenge? Candidates with a drive for team-oriented project delivery are especially encouraged to apply.
If you're interested in this position, please apply online at www.klohn.com.
We thank all applications for applying; however, only short-listed candidates will be contacted.
1260 Hay St, West Perth WA 6005, Australia
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