Help Desk Support Level1/2

Level 1 Help Desk Support About the Role: 3-month contract, high possibility to extend$30+super per hourLocations: Blacktown area or Near Mascot AirportResponsibilities: Conduct Level 1/2 Support to clients.Accurately and appropriately assess the severity level of client issues and prioritize issues when necessary, based on business impact.Monitor, respond to and track incoming technical support ticket requests from clients that are managed through the business' ticketing system.Deploy software and hardware-based solutions, remotely and on-site.Work with clients via telephone, email, or other relevant method, in conjunction with employing all available technical resources internally and externally, to bring issues to a timely resolution.Maintain detailed notes on client issues and resolutions.Travel locally and must have a Drivers License with clean driving history.About You: Exceptional interpersonal skills and problem-solving skills.Positive, energetic, self-motivated and self-managing.Relevant University Degree or equivalent experience.Microsoft 365 Certified: Security Administrator Associate or;Microsoft 365 Certified: Enterprise Administrator Expert or similar.Other Microsoft Certifications will be highly regarded.1 to 2 years related technical support experience (solution or service provider experience is preferred).Required Technical Experience: Knowledge of Windows 2012 / 2016 / 2019.Knowledge of Server hardware, environments and networking.Knowledge of Windows Active Directory and related Windows Security.Knowledge of Microsoft Exchange.Knowledge of Microsoft Hyper-V.Knowledge of Office 365 and Azure based services.Basic Networking principles.
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