Help Desk And Systems Officer

What are you going to do  li]:text-brunel-dark-grey [&_ul>li]:py-2 [&_p]:text-brunel-dark-grey [&_ul>li>ul>li]:pl-0 pl-4 description"> This role offers a 20-hour work week based in Hobart and will be on a contract basis.
Introduction li]:text-brunel-dark-grey [&_ul>li]:py-2 [&_p]:text-brunel-dark-grey [&_ul>li>ul>li]:pl-0 pl-4 introduction"> In this role, you will deliver information technology solutions to the wider business while maintaining a strong customer-focused attitude.
This includes providing end-user support to staff via help desk methods of contact and in person.
Essential skills and knowledge  li]:text-brunel-dark-grey [&_ul>li]:py-2 [&_p]:text-brunel-dark-grey [&_ul>li>ul>li]:pl-0 pl-4 jobrequirements"> Key Responsibilities Action IT Support Requests Deliver training and support for new and existing systems Administer and set-up new profiles and maintaining user accounts Infrastructure and maintenance of Windows Servers, Office365, Sharepoint, Active Directory Create, update and maintain documentation and processes of ICT systems Liaise with third party support and equipment vendors Assist and collaborate on IT projects, upgrades and systems Review and respond to network monitoring and event notifications Manage and configure organisation wide telephony systems (Telstra TIPT) and call centre, including physical handsets and softphone applications To be successful in this role, you will also have: Excellent customer service skills A commitment to continuous improvement Strong problem solving skills