Help Desk Administrator

Maintenance Helpdesk Administrator
Location: Deeside
Hours: Between 8am - 6pm Shifts (alternate within these hours) 37.5pw
(8-4pm/9-5pm/10-6pm)
Pay: £11.50ph
Temp - long term sickness cover
Purpose of role:
Do you have commitment to customer satisfaction and an ability to multi-task? Can you provide an effective helpdesk service to internal and external stakeholders? As well as providing efficient and cost-effective resolution of all maintenance issues... If so please apply.
Detail of Duties/ Responsibilities:
Handle in and outbound calls.
Dealing with queries and complaints quickly and efficiently.
Log jobs on internal system and ensure they are attended to within given timescales.
Ensure stores are updated on all jobs/courtesy calls.
First point of contact for Stores, Contractors and Suppliers.
Send weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets.
Liaise with contractors, colleagues, external suppliers and stores to maintain good relationships.
Key Skills:
Excellent communication skills with the ability to develop and maintain good relationships.
Positive and proactive "can do" attitude.
Able to adapt and manage change as and when the business requires.
Computer literate with excellent standard of IT skills and knowledge of Microsoft Office.
Ability to prioritise issues reported by stores.
Ability to self-motivate, problem solve and work under pressure.
Willing to go the extra mile to deal with a difficult situation.
Ability to work on own initiative as well as part of a team.
Please apply today to be considered!
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