Job profile Hearcare Administrator/Accounts Coordinator
Full time, flexible working
Location flexible, Ashbourne, Navan, Blanchardstown or Drogheda
Role summary
Responsible for the Hearcare administration for several different Hubs/Spokes by assisting in the smooth operation of the store and delivery of excellent customer service through accurate and efficient administration to achieve business objectives.
The role
General Hearcare Administration
Attending store meetings
Creating and maintaining action logs/minutes
Compliance diary management
Diary management
Stock takes and controls
Ordering hearing aids/consumables and maintaining correct levels
Process invoices from suppliers
Hub/hearcare audits
Responsibility for document control
Coordinate arrangements for staff training
Maintain and display up-to-date staff structure chart
Rota management and maintaining leave planner (annual leave etc.)
Responsible for putting systems in place to enable cover for staff absence
Review of census to determine needs of customers
Pre-appointment reminder letters
Ensure patient questionnaires are filled out
Entering referral letters
Communicating with G.P's
File customer records on a regular basis
Use the sales ledger system for chasing debtors regularly and efficiently
Prepare and send out letters and memos at the request of the Store Director/Manager
Handling (through delegation and logging) any correspondence between 3rd parties and staff members (e.g.
GP's- patients- clinical staff-solicitors etc.)
Open and maintain problem pathways report
Coordinate health and safety in conjunction with optical administrator
Completing pre-appointment calls and reminder letters
Banking and cash handling
Cover for Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
Ensure the telephone is answered promptly and in the correct manner
Complete end of day procedures in preparation for banking
Ensure staff appraisals are carried out by booking staff in with appropriate manager/director
Objectives
Provide the highest possible levels of customer service at all times
Ensure all customer information is recorded accurately and efficiently
Liaising with Optical staff (Hub and spoke) to improve relationships and increase Maze awareness
Maintain an organized administration area, where customer details are easily available
Be an ambassador for the Specsavers brand and an integral part of an enthusiastic and positive store team
The individual
Essential skills include:
Strong organizational skills
Presentation skills and attention to detail
The ability to plan your own work, work on your own initiative, and meet deadlines
The ability to manage pressure and conflicting demands and prioritise tasks and workload
Oral and written communication skills
Tact, discretion, and respect for confidentiality
A pleasant, confident telephone manner
Teamwork
Reliability and honesty
Retail customer service experience
Desirable skills include:
Hearing or optical product knowledge
Project management skills
About Specsavers
Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs.
In addition to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment.
At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well-trained and motivated retail staff, in addition to an expert professional team.
Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.
Our Vision
To passionately provide best value Eyecare to everyone, simply, clearly and consistently, exceeding customer expectations every time.
Our Values
Treat people as we would like to be treated ourselves
Passionate about:
Our customers – the lifeblood of our business
Our people – supporting our staff to be the best they can be
Partnership – at the heart of everything we do
Communities – giving back to and working with our local communities
Results – keep it simple, get it done, deliver on our promises
Apply today, as the role will be closed once the successful applicant has been found.
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