Healthcare Administrator Associate

Healthcare Administrator Associate – FULL TIME POSITION Hours: 11am - 7pm AEDT (Mon – Fri)
Location: Hybrid – working from home and XRHealth office in Vermont, Victoria 3133
Who we are: XRHealth is the world's first Virtual Reality Telehealth platform.
We provide VR Telehealth physiotherapy, psychology, and occupational therapy to patients Australia-wide.
About you: With a background in health care, medical reception, or NDIS, you are looking for an opportunity to learn new skills.
You have an interest in health technology and a genuine desire to assist people.
What you'll be doing: Managing phone enquiries, appointment bookings, and patient reschedulingEducating the patient about XRHealth products and servicesDocumentation and administration tasksInvoicing and accounts paymentsUpdating software on our VR headsetsAssisting with VR headset logistics/refurbishingBasic headset troubleshooting/technical supportWorking in a collaborative multi-disciplinary team environmentMaintaining up-to-date CRM (Hubspot and Cliniko)What you need to succeed: Strong communication skills and commercial acumenExcellent relationship-building skills, including with team membersProficiency in office computer operations and CRM systems (Office 365, HubSpot, and Cliniko)An aptitude for learningEfficient time management skills
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