Welcome to HIF, the Health Insurance Fund of Australia! We're not your average health fund – we're a passionate, award-winning team dedicated to helping our Members live healthier lives. Despite our national brand, we're a tight-knit group of 125 Member-focused individuals based in Perth.
Join us and be part of our vibrant not-for-profit organisation! We foster an inclusive culture, ensuring we excel at being a community for the community. Apply now and make a meaningful impact as a member of our team!
About the role:
Are you a detail-oriented individual with a passion for providing exceptional customer experiences? Join us as a Member Claims Advisor and be an essential part of HIF's Member Claims team – the forefront of our commitment to outstanding Member service.
Key responsibilities:
Accurately process and audit health insurance claims, ensuring compliance with fund policies and procedures. Identify and rectify inconsistencies in claims data, enhancing the accuracy of member records. Engage with Members through various channels (phone, email, face-to-face) to address policy, product, and membership inquiries. Utilise training materials to navigate complex policy requirements and provide comprehensive information to Members. Stay updated on internal processes and product changes to offer up-to-date assistance. Collaborate across teams, contributing to various roles within Operations as needed. Qualifications and experience:
Demonstrated understanding of the Australian health industry, including health insurance, hospitals, and allied health services. Proficiency in Microsoft Office suite (Excel, Word, PowerPoint). Experience in the health sector, ideally within health insurance, hospitals, medical practices, or allied health. Minimum requirements:
We offer an extensive Induction Program designed to ensure your success. We're looking for your dedication to successfully complete a thorough 5-week full-time paid induction training at our Perth Office, beginning on January 6th, 2025. Proficiency in intermediate computer skills, including Word and Outlook. A genuine desire and aptitude for learning about Health Insurance products. What you'll get:
Subsidised health insurance cover Discounted travel insurance Flexible working arrangements tailored to your unique needs Hybrid working environment Birthday leave Various leave entitlements Engaging social events organised by our vibrant Social Club Study assistance program Access to a confidential Employee Assistance Program PAW Days Modern office with excellent public transport links And much, much more! To apply for this opportunity please visit
Applications close at 5pm, Friday 13th December 2024
Start Date: 6th January 2025
To be successful for the role, you will need to meet the following requirements:
Are you available to commence on the 6th of January 2025? Since there is an intensive induction period, we would prefer if no leave is taken during the first 3 months. Would you be comfortable with this? Aboriginal and Torres Strait Islander peoples are encouraged to apply for this opportunity.
HIF encourages cultural diversity and is an equal opportunity workplace.
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