Queensland Health (Organisation site ( ) )
Upper Mt Gravatt
Join our hard-working team based in Upper Mount Gravatt. We have both Fixed term temporary full time and part time opportunities available up until the 22/06/2025. You will provide a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude in a call centre environment.
Job details Position status: Fixed Term Temporary
Position type: Full-time, Part-time
Occupational group: Administration
Classification: AO3
Workplace Location: Upper Mt Gravatt
Job ad reference: QLD/HCC/609275
Closing date: 05-Jan-2025
Yearly salary: $2950.00 - $3280.70 (Fortnightly)
Job duration: Temporary full time or part time up to 22/06/2025
Key Responsibilities Support efficient and effective Waitlist Management and Connecting Care services including appointment confirmations, waitlist auditing, outsourcing and health alerts for Queensland Health patients demonstrating proficiency and accuracy. Utilise information systems (HBCIS & ieMR) to record and update patient demographic, appointment and referral information, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace instructions. Liaise with patients and their representatives, referring doctors, any person to whom or from whom a service is provided or received ensuring that Health Contact Centre services function to provide the best service possible. Quickly develop rapport, using strong communication and negotiation skills to understand patient needs and to deliver a service that meets their needs within relevant policies and guidelines. Key Attributes You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience:
Remains accessible to and builds relationships with customers using strong communication and negotiation skills. Proactively plans, organises and manages time effectively to produce results within set time frames. Understands, contributes to and accurately follows quality systems and procedures. Perform administrative duties accurately, concisely and timely to ensure integrity of patient data. Demonstrated ability to coordinate workload and ensure the delivery of a high-quality service. Demonstrated proficiency or ability to acquire skills in the use of clinical information systems. Demonstrates work values, honesty, integrity and respect for all patients, carers and staff. Qualifications, Registrations and Other Requirements There are no mandatory qualifications for this role. Ability to work some shift work is a requirement due to the extended hours of operation of the service (0730-1930 Monday to Friday, 0800-1700 Saturday/Sunday). How to Apply Please provide the following information to the panel to assess your suitability:
Your resume , including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading 'key competencies (role specific criteria)'. Further Information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies.
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