Administration Officer (Emergency Department) The purpose of this role is to provide an efficient Administration Support service to the Emergency Department clinical staff and patients, with a high level of customer service demonstrating empathy, respect, teamwork, and compassion.
Responsibilities Provide an efficient Administration Support service to the Emergency Department clinical staff and patients. Respond to enquiries and provide information and assistance to staff, patients, and visitors to facilitate effective service delivery within a hospital setting. Report directly to the Supervisor, Emergency Department. Work directly with Clinical Staff in the Emergency Department. About You Our ideal candidate will be someone who can demonstrate the following:
Respect – demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively, and balances the needs of all stakeholders with utmost respect to all people at all times. Teamwork – collaborates effectively, develops talent, values differences, and builds effective teams to bring about the best use of resources to deliver healthcare services. Compassion – is completely patient/client focused, demonstrates self-awareness and the effects of behaviour on others, manages ambiguity and complexity, and demonstrates resilience in the delivery of patient services or support. High Performance – cultivates innovation, is action-oriented, drives results, and supports Metro North's vision and purpose to exceed expectations of our patients and stakeholders. Integrity – demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity, and works effectively to ensure work output and decisions are ethical and of a high standard. Benefits Rewarding career and development opportunities across a wide range of clinical and non-clinical areas. Value-driven organisation providing a safe, satisfying, flexible work environment that promotes a healthy work-life balance. Flexible working arrangements and competitive salary rates with annual incremental increases. Higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging. Be part of a world-class, dynamic, and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching, and cutting-edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. You can find out more about why it's so great to work at Metro North here .
Job ad reference number: CAB560622
Close date: Sunday 22 December 2024 Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED Further Information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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