We're seeking a Head of Workplace to lead our workplace strategy and service delivery across a geographically dispersed portfolio. With a team of +70 dedicated professionals, this is your opportunity to drive transformation, foster a customer-centric culture, and deliver solutions that enhance colleague engagement, well-being, and productivity.Job summaryIn this role, you'll report directly to the Executive, Property Operations, overseeing workplace services across 11 corporate locations. From shaping workplace strategy to building trusted partnerships, and mentoring a high-performing team, you'll ensure our spaces and services support our company's evolution.What You'll Do:Develop and execute workplace strategies that align with organisational goals, ensuring our spaces meet current and future needs.Lead, mentor and inspire a geographically dispersed team of Workplace Managers to foster a culture of customer centricity and service excellence.Oversee the management and delivery of workplace services:Executive and Board ServicesFront of House Concierge ServicesEvents and Hospitality ManagementVisitor ManagementOn-site Support ServicesCatering, Kitchen and Utility ServicesCarparking, End of Trip Facilities and Mail ServicesCollaborate with senior leaders, building management, and service providers to deliver best-in-class workplace solutions.Shape and implement forward-thinking workplace strategies, ensuring alignment with organisational goals and evolving workplace trends.Be an approachable leader, advocating for your team and ensuring consistency in service delivery across all sites.Stay ahead of market trends, leveraging your industry insights to evolve workplace strategies, services and experiences.What you'll bringProven leadership experience (at least 10 years) managing large, customer-focused operational teams with a track record of motivating and engaging geographically dispersed teams.Demonstrated success in applying strategic thinking to deliver workplace initiatives that have a measurable impact on customer satisfaction and business outcomes.A natural people person who can forge trusted relationships across the organisation.A proactive leader who is well-connected in the market, leveraging industry insights and trends to drive commercial acumen in workplace operations.A solid understanding of customer experience metrics and workplace performance measures, with the ability to validate successes and identify opportunities for improvement.You are approachable, engaging and champion the success of your team, fostering a workplace culture of collaboration, customer service and growth.Join NABIf you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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