Management (Information & Communication Technology) About RAA As one of South Australia's largest and most iconic organisations, RAA is proud to deliver a trusted range of motor, home, and travel services to more than 820,000 members.
Their vision is to make life better for members and better for the community by elevating their offerings to include electric vehicle charging, solar, and battery solutions.
RAA has been innovating since 1903 and is excited to continue doing so for the next 120 years and beyond, with exciting developments in the pipeline.
RAA is also one of the state's largest employers, with more than 1300 employees working collectively with the common goal to keep members moving.
With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport, and more, their workplaces are growing too - but all still proudly SA-based.
RAA is now ready to take the next step in their digital journey and they're on the hunt for a raft of roles to join the Information Services team at RAA.
As the Head of Transformation and the leader of leaders, you will play a key role in the digital transformation by leading the digital development to achieve the digital vision and proposition.
You will be tasked with business change management across multiple projects, ensuring stakeholder readiness and achievement of key business outcomes.
This will include driving change initiatives by managing impact assessments, stakeholder analysis, and business transition plans, while overseeing IS transformation programs.
Key Accountabilities: Be a visible and influential leader and role model across all areas of the business.
Develop the transformation strategic plan and roadmap and manage the strategic changes associated with the program.
Provide a clear direction, purpose, and context for your team's work, setting clear targets with agreed deliverables and timeframes for each team member.
Manage the development and delivery of significant elements of organisation change initiatives for the information services department.
Drive and own the execution planning for multi-stream customer-facing initiatives and help to refine the customer experience strategy.
Lead all aspects of the life cycle of a group of products, including long- and short-term development and marketing.
Key Skills and Abilities: Tertiary qualification in Technology Management, Commerce, Business, Project Management, Information Services, or equivalent discipline (mandatory).
High level people manager and leader with experience in leading and managing a team of transformation and information services individuals (professional, technical, and administrative staff).
Advanced strategic thinking skills and the ability to handle and manage ambiguity.
Advanced stakeholder expectation management and the ability to identify potential stakeholders, analyse their expectations, and develop strategies for managing stakeholders and their expectations.
Advanced communication, relationship building, and influencing skills (written and verbal) to deal confidentially with complex issues.
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Advanced prior experience in defining a program, component projects, and operations, adapting existing life cycle frameworks to the unique nature of a program, and orchestrating the integration of all component parts to deliver a program's outcomes and benefits.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Giuseppe Nasca on 08 8216 3508 for a confidential discussion.
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