Management (Information & Communication Technology)Full timeAs part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.Responsibilities of the roleTo lead, strengthen and grow the Tunstall ANZ Technical Services team, ensuring the effective strategic alignment, development and operation of computing and IT based services. This role is responsible for leading all of the technology requirements across both the Eagle Farm Queensland and Tauranga New Zealand offices to ensure internal and external clients receive the best technical service and products available.The Head of Technology drives change management processes, ensures smooth transitions with minimal disruption to operations, maintains robust cybersecurity protocols and compliance, and ensures our 24/7 business has optimal business continuity solutions.Reporting into the Group Director IT Infrastructure with a dotted line to the Regional Managing Director in ANZ, the Head of Technology is responsible for identifying and evaluating progressive and innovative strategy initiatives to help drive business growth for Tunstall ANZ, while simultaneously aligning and championing the Group goals and directives. This role works between leading the operations of the function while also investigating strategic opportunities, especially in relation to service design that deliver real results and technology solutions for clients, with an ongoing assessment of tracking progress to meet goals and objectives.The Tunstall Head of Technology has a strong focus on leading the established Technology team of 8 based in Eagle Farm, which includes infrastructure, product, service desk and quality. The role acts as a passionate mentor and provides expert advice, training and career development for the team to help them excel.This role sits on the ANZ Executive team, contributing to regular regional Executive team meetings, playing an active role in business decisions and advising where Technology can add value and promote growth and efficiencies. The Head of Technology collaborates across all departments to ensure they provide any support and knowledge required to help Tunstall thrive.Experience and requirementsExperience in a senior leadership position, preferably reporting into the CEO/MD and/or Group structureExtensive experience in managing Technical Teams, Business Systems, IT Infrastructure and Service Delivery functionsProven track record of creating, delivering and operating successful Technology programsTertiary level degree in business and/or significant experience in related fields, or significant equivalent experienceProven experience in advanced strategic planning, effectively managing change and a focus on continuous improvementExceptional leadership and people management skills with a proven ability to develop, inspire, engage and motivate a teamEnthusiastic and adaptable with the ability to multitask and pivot when requiredStrong decision maker with the ability to think outside the box and influence othersExperience working with financial and stakeholder managementAn exceptional communicator who leads with self-awareness and lives our values of collaboration, accountability, customer focus and innovationExperience in a 24/7 business environment preferredAbility to travel as requiredWhy us?Competitive salary packageAn assigned Executive car parking spaceFlexible hybrid remote working opportunities availableGreat induction and orientation process to welcome you onboardOpportunities for training and developmentFun and regular staff events - we love food!Onsite gym and coffee machineInstant client and peer recognitionWarm and friendly cultureFree counselling serviceDiscounts and benefits.Diversity & InclusionWe're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they're unique. No one else is them, and we think that's special. Come and join our mission and be part of our team, our One Tunstall team.To be successful, candidates must have the appropriate work eligibility rights and are required to complete Police, NDIS and Working with Children checks, which can all be organised and paid for by us.
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