About Lumary Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry.
We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care.
This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.
Join Lumary and grow with us - Well-established team working across Australia, USA & Philippines
- Servicing 200+ enterprise and SMB healthcare service providers (NDIS, aged care, allied health, ABA)
- 80k+ people using our core platform every day, supporting 500k+ care recipients via Lumary
- $6B NDIS funds processed through Lumary platform on an annual basis
- Be part of a high performing and purpose driven team solving a global issue for a highly addressable market
You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary's mission and your career development.
We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.
Our culture evolves with us on our scale-up journey.
We focus on connection and building deep relationships with each other.
We act in service of others to enable collective success and support.
We think strategically and take ownership in our domains at every level.
We remain positive and adaptable through change and growth.
You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.
About the Role As a Head of Sales & Account Management based in Sydney / Melbourne, you will drive Lumary's growth and customer acquisition and retention strategies by leading a high-performing team of Sales and Account Management professionals.
This dual-domain leader will ensure the seamless integration of sales and post-sales activities to deliver exceptional customer experiences and achieve ambitious revenue and retention targets.
Lead a high-performance Sales team in a fast paced, evolving environment to achieve and exceed sales targetsDevelop and execute go to market strategies, tactics and roadmaps for Lumary's Australian Sales team, ensuring alignment with organisational growth goals to meet and exceed sales targetsEstablish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new productsDrive alignment and cross functional collaboration across the Sales, Account Management, Brand and Communications, and Services teams to optimise our customer acquisition cost and long-term value equationsLead a high-performance Account Management team with a customer-centric approach, prioritising customer success and growthDevelop and execute proactive customer retention and expansion strategiesWork in collaboration with teams to improve processes, playbooks, and other tools which enable the Sales and Account Management teams to do their best workEmpower and enable team members through coaching and motivation, ensuring employee engagement, sense of fulfilment and career development in their rolesAbout You 5+ years of senior SaaS sales and account management leadership experience10+ years experience as a mid-market / Enterprise B2B SaaS Sales ExecutiveExperience managing high performance sales and account management teams including KPI setting, mentoring and implementing/reviewing commission structuresDemonstrated success navigating selling complex dealsExperience with negotiating diverse customer accounts, from SMB to EnterpriseDemonstrated experience in exceeding expansion and retention targetsDemonstrated experience designing and implementing a sales strategy and roadmap and then successfully delivering bothStrong leadership capability in building and managing high-performing teamsExperience working cross-functionally with Product Development and Implementation teams to drive customer success (desirable)Lumary's Core Values We 'Lead with an open heart' assuming positive intent and being courageousWe 'Start with the end in mind' focussing on long-term impact of our actions and decisionsWe 'Take action in uncertainty' by proactively taking the next best step and exercising autonomyWe 'Enable others for our collective good' through kindness and a team-first approachBenefits of Working With Lumary Flexibility to work from home and the office - hybrid working environment if based at on office location in Adelaide, Sydney or Denver, alternatively fully remote if not employed at an office locationFlexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for itVolunteer time offLumary Paid Parental leaveMonthly town halls for connection and company alignmentMonthly dedicated Social Connection daysQuarterly employee engagement surveys (currently at 78% engagement and trending upwards)70-20-10 rule of learning adopted org-wideOwn your personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your life journeyInternationally growing company working towards a purposeful vision: Empowering sustainable healthcareWorking at Lumary We are proud of the work we are doing and the team we have built so far.
Join us and be part of a team working together to do better.
From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.
At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity.
We are committed to building a welcoming workplace where everyone feels safe, valued and respected.
The successful candidate will be required to successfully complete a National Criminal History Check and Working With Children Check for employment purposes.
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