Head Of Quality And Business Assurance

Employment Services (Community Services & Development)
Full time
Competitive salary + salary sacrifice benefits
Maxima is a national, profit-for-purpose community-based organisation with vast experience providing employment and disability support services across Australia. We advocate for an inclusive and diverse workforce and support equal employment and learning opportunities for all Australians.
Over its 35-year history, Maxima has grown to support 70 communities across the nation – including Temporary and Permanent Recruitment, Apprenticeships and Traineeships, First Nations Employment Services and Specialised Employment Services including DES and NDIS. Our combined offering is one of the most extensive not-for-profit recruitment, training and employment services in Australia, all delivered by our dedicated team of over 400 professionals nationwide.
Maxima is driven by a desire to reframe what's possible by making a real difference to the lives of those in our local communities.
About the role: Maxima are currently seeking an experienced Head of Quality and Business Assurance to lead the Quality and Business Assurance team.
Reporting to the Chief People & Information Officer, you will drive business improvement and provide assurance to the business through ongoing compliance, including managing external audits, while making recommendations to ensure the organisation operates in a lawful, compliant, effective, efficient and continuously improving manner.
As the go-to person in the quality division, you will provide expert advice and guidance on all quality, governance, risk and compliance matters, including performing operational risk assessments, advisory, compliance, accreditation and assurance activities for the organisation, third party services, applications and information assets.
Some key responsibilities include: Provide leadership and day-to-day management of the Quality and Business Assurance team.Drive the compliant operation, integrity and continuous improvement of the management system and Internal Audit function.Oversee and drive quality objectives as directed by policy, business plans, Board Key Performance Indicators, audit and assurance plans.Proactively monitor and report on organisational risk and compliance performance and provide advice on corrective action where organisational risk or quality objectives are outside of, or trending away from the appetite or KPIs of the Executive and Board.Establish and maintain a positive rapport with team members, broader business and our customers.Monitor changes in the industry, legislation, regulations, funding contracts and standards and make recommendations to ensure the organisation operates in a lawful, compliant, effective and efficient manner.Ensure records including incidents, risk assessments and audits, risk treatments, corrective actions, opportunities for improvement are accurately recorded in the appropriate system(s).Monitor, coordinate and act on incidents, OFI's, NCR's and actions as recorded in the Management System.Oversee, coordinate and manage the registration, certification, accreditation, audit and surveillance of all standards and frameworks Maxima is subscribed to.Oversee Maxima's Internal Auditing Program including testing of business continuity and disruptive event preparedness.Develop and review Business/Service Process Maps to inform new service design, risk assessment and auditing tools.Lead and promote a Privacy by Design approach.To be successful in this role, you will have: Proven experience and qualifications in Quality Management, Auditing, or related fields.Experience leading Risk Management and ISO 31000 and its practical application within an enterprise at a Strategic, Operational, Program and Project levels.Experience with ISO 9001, ISO 45001, NSDS and NDIS or similar, including being the Lead Auditor for the Internal Audit function.Experience in Business Continuity planning and compliance with regulatory frameworks.Excellent analytical skills and the ability to write governance reports for senior management.Experience with ISO 19011 Auditing Management Systems, Privacy by Design – Australian Privacy Act and APP's and/or demonstrated skills in the use of Skytrust or equivalent Quality Management System would also be desirable, but not essential.You will also need: Evidence of approved ATAGI COVID Vaccinations, or a valid exemption.A current National Criminal History Record Check (Police Clearance) or able to apply.A current Working with Children Check or able to apply.A current NDIS Worker's Screening or able to apply.At Maxima our people are at the heart of everything we do. Our Employee Work Perks + Benefits are designed to enhance the work-life balance and wellbeing of our staff. This reflects our deep belief that investing in our people strengthens our organisation, enabling us to make a greater impact in the communities we serve.
Join a team that invests in you – because your success is our success!
Salary Sacrifice Packaging: $15,899 salary sacrifice packaging available.Flexibility: Enjoy work-life balance with flexible work arrangements & access to work a 9 day fortnight.Birthday Leave: Enjoy a day of paid leave on your Birthday – our gift to celebrate you!Wellbeing Leave: A paid day off every 3 months (pro-rata) to attend personal events and milestones, promoting work-life balance and overall wellbeing.Family Matters: 6 weeks Paid Parental Leave, extended pregnancy & fertility leave provisions, accrual of leave entitlements & continuity of service.Public Holiday Substitution: Swap a public holiday every year for another day that holds significance.Health + Wellbeing: Access to flu vaccination program, Employee Assistance Program, skin check reimbursement & health & wellness reimbursement towards wellbeing related goods & services.Extended Leave Provisions: Purchased leave, First Nations ceremonial & cultural leave, blood donation leave, family & domestic violence leave.Career Growth + Recognition: Continuous training and development, awards and recognition.View our website for more details on what we have to offer and discover your future career and employer!
How to Apply Click 'Apply Now' to complete our online application form and attach a copy of your resume and cover letter.
Maxima believes in the strength of a diverse workforce. We welcome applicants who have a disability, identify as First Nations, are from culturally and linguistically diverse backgrounds or are members of the LGBTQIA+ community. The life experiences of our employees help us build strong relationships with our customers and enables us to deliver services that benefit all members of our community.
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