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Management (Information & Communication Technology)
Full time
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world.
And we're only getting started.
The UKG Services team is a leading provider of workforce management (WFM) and human capital management (HCM) solutions.
Our comprehensive suite of services includes implementation, consulting, training, and support, all designed to help organisations optimise their workforce strategies and achieve operational excellence.
At UKG, you get more than just a job.
You get to work with purpose.
We are committed to delivering innovative solutions that empower businesses to manage their most valuable asset people.
What You'll Do and Who You'll Work With
Head of Services
As the Head of Services for Australia, New Zealand, and Southeast Asia (ANZ & SEA), you will lead all strategic and operational aspects of Implementation Services in the region, championing Customer Experience in our delivery arm.
You will work closely with ANZ SEA regional leadership and the global Customer Experience organization to optimize customer success, leading a team of experts and working closely with clients to ensure they maximize the value of their UKG investments.
You will lead a team of over 45 solution consultants and project managers assigned with Workforce Management implementation, dealing with large enterprise clients and their C-Suite.
Key Responsibilities :
Strategic and Operational Leadership: Develop and execute service strategies to meet and exceed revenue and contribution targets for Professional Services.
Matrix Organization Collaboration: Work within a matrix structure, reporting indirectly to the Managing Director and Regional VP and directly within your function to the VP of Global Delivery Services.
Pipeline and Backlog Management: Oversee the services pipeline and backlog, ensuring the right mix of services for all product deals in collaboration with Regional GMs.
Forecasting and Resource Allocation: Manage services forecasting in line with the International Operations Calendar and allocate global resources effectively, leveraging partners as needed.
Risk Management: Implement risk management processes for projects and milestones, ensuring appropriate measures are in place.
Consistent Service Delivery: Ensure consistent service delivery across international regions by optimising resources, standardising operational processes, and sharing best practices.
Partner Enablement: Support our implementation partners, ensuring they have the resources and guidance needed to succeed.
Support Blueprint Development: Develop and implement a consistent support blueprint for both Direct and Indirect support models across international regions.
Employee Onboarding and Development: Execute the defined processes to onboard new services employees and enhance productivity through improved implementation methodologies, tools and skills development.
Strategic Collaboration: Work with International Operations and Channels to ensure the right services strategy supports regional sales and Implementation channels.
Key Skills and Experience you'll have :
Proven ability to impact revenue and margin targets, by supporting and collaborating with sales leadership to meet or exceed all revenue targets for Professional Services and Education Services.
Demonstrated leadership experience, managing services in multiple regions beyond APAC.
With experience leading teams through organisational change.
Strong leadership development, you will have experience with maintaining a strong services leadership team and build your leadership team through targeted development activities.
Sound understanding and knowledge of HCM and WFM software.
Strong interpersonal skills complemented by effective written and oral communication abilities.
Capacity to think strategically while also executing tactical plans as needed.
Qualifications :
10 years of experience in Services Management within an Enterprise SaaS Software Company.
Demonstrated success in consistently exceeding revenue and operational targets.
Here at UKG, Our Purpose Is People.
UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures.
Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work.
We strive to create a culture of belonging and an employee experience that empowers our people.
UKG has more than 14,500 employees around the globe and is known for its inclusive workplace culture.
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