Head Of Operations And Supply Chain

Management (Manufacturing, Transport & Logistics)Full timeWe're not your average brand. We're trailblazers for hands-on, playful, imaginative cardboard construction, inspiring today's kids to build a better tomorrow. Makedo is a series of cardboard construction tools that inspire children's imagination and creativity through making with upcycled cardboard. We're passionate about spreading the ideals of upcycling and making do, and we recognise the universe of possibilities in the humble cardboard box.Our Core ValuesThinking Outside the BoxBalanced ApproachFreedom of ExpressionThe RoleWe're growing at a rapid pace and are excited to now be recruiting a Head of Operations and Supply Chain to join our leadership team at Makedo. This critical role will oversee our operational framework, encompassing logistics, supply chain, customer service, and compliance and will manage team members in these areas. The role will be pivotal in scaling Makedo's operations while embedding environmentally sustainable practices and ensuring excellence in product delivery and customer experience. Below are the key responsibility areas for this role.Key ResponsibilitiesInventory Demand Planning & Purchase Order Management: Collaborate across teams to inform demand planning, manage purchase orders, and leverage ERP systems to optimise stock levels and supplier relationships.Business Development & Growth: Drive scalability through improved systems, explore growth opportunities via partnerships and new markets, and implement efficiency-enhancing tools. Manage supplier relationships to enhance performance, compliance, and sustainability while supporting new product launches.ERP System Management & Integration: Optimise and integrate ERP systems across operations to improve efficiency, data flow, and scalability.Sustainability Leadership: Lead sustainability initiatives to reduce carbon footprint, achieve certifications, and embed sustainable practices in operations. Oversee budgets, pricing strategies, and margin analysis to maintain profitability and operational efficiency. Identify and mitigate operational risks, ensure business continuity, and maintain compliance with legal and contractual standards. Lead customer service efforts to deliver high satisfaction, align with marketing activities, and optimise support systems.Quality Assurance & Accreditation: Uphold quality standards, achieve industry accreditations, and continuously improve processes to maintain leadership.Team and People Management: Foster a collaborative and high-performing team through clear goals, mentoring, and cross-functional alignment.Enough about us. Let's talk about you!We're after someone we'd describe as dynamic and meticulous to join us in this newly created role that stands at the helm of all things operations and supply chain. So, as much as we need someone with strong technical capability and relevant work experience, we recognise that your motivation and values are just as important. If the below sounds like we're talking about you, then we encourage you to apply and be considered, but don't wait - we're hiring between now and January for this one!You're a seasoned operations people leader who intrinsically understands supply chain management and all the moving parts within it!You've worked in this capacity for a while now, in different industries with different companies, so you know what good looks like and want to take what you know and leverage it in your next role.You're a natural problem solver, and people turn to you for advice on what to do on the smaller day-to-day speed humps as well as the more complex challenges. They trust you to make the right decisions.You like to be involved in strategy but are equally happy to roll your sleeves up to contribute to the day-to-day, and you enjoy that balance.You're a well respected leader of people and processes, and you have a knack for combining your technical nous and exceptional relationship management skills. People want to work with you and do business with you.You really value (and get a kick out of) developing others in your team and take the time needed to upskill and empower them as needed.You're continually looking for better and more efficient ways to do things and willingly share ideas with your leadership peers and team members.You've got an eye out for the 'right opportunity', one that speaks to your personal values and possibly in a smaller and more purpose-led company (we hear you!).You can negotiate and influence internal and external parties to help keep things moving and consistently deliver mutually beneficial results.You pride yourself on providing authentic and excellent service at all times. Customer satisfaction and a happy, connected team are true measures of success for you.You're not just looking for a new job. You're looking for a role that matches your interests, values, and expertise and where you can stay and continue to develop long-term.You'd love to work somewhere with sustainability at the heart of what it does.You're all-in when you've found the right thing with the right people to work with. We hope that's us!Our ideal candidate will have experience in:Supply Chain Management: Deep understanding of supply chain processes, including procurement, manufacturing, and distribution, preferably in the consumer goods sector, especially toys or educational products.Sustainable Practices: Commitment to sustainability and experience in managing supply chains that prioritise environmentally friendly practices and materials.Vendor Management: Skills in sourcing, negotiating, and managing relationships with suppliers that align with Makedo's quality and ethical standards.Inventory Management: Experience in inventory management, ensuring product availability aligns with demand without excessive stockpiling or shortfalls in a global setting.Logistical Efficiency: Proficiency in optimising logistics and distribution to meet customer demand efficiently, including global shipping and multiple 3PLs.Team Collaboration: Ability to work closely with other departments, like product development and marketing, to align supply chain processes with product launches and promotions.Leadership and Communication: Strong leadership and communication skills to effectively manage the supply chain team and collaborate across departments. This is a small team currently with the scope for building it out as we continue to grow.Why join our team?We believe fostering a positive work environment is key to unlocking creativity and achieving greatness. Joining our team comes with exciting benefits, including:A vibrant, friendly and respectful work environmentPossibility for career growth as we continue to expandMeaningful time spent as a team to strengthen our internal relationshipsYour ideas being valued and heardCelebrating your birthday with an extra floating day of leaveFloating public holidaysWorking in a modern, light-filled office close to natureAnd more!Application ProcessApplicants must have the right to live and work in Australia to apply for this role.We're open for applications NOW (16th December). We will be screening and shortlisting through the remainder of December and early January, so feel free to apply now or over the break to be considered.We encourage interested candidates to connect with our hiring partner, Taryn Buckley, via Linkedin for more information as soon as possible - screening conversations and initial interviews are commencing this week!
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