Head of Membership Engagement & Experience - NFPAbout the CompanyOccupational Therapy Australia (OTA) is the not-for-profit peak body representing over 11,000 occupational therapists and students nationwide. The OTA is dedicated to supporting members through value-driven services, advocacy, and resources, helping to advance the healthcare sector. OTA ensures the profession's growth and best practice within the allied health sector through partnerships and collaboration.The RoleRevise Recruitment has partnered with the OTA to recruit an experienced Head of Member Engagement & Experience. In this role, you will lead the operational services of OTA's membership function. Your role will be instrumental in driving membership growth through innovative acquisition and retention strategies, enhancing member value, engagement, and experience.To be successful, you will have:Extensive experience in membership or similar association role, with a track record of leading growth and engagement projectsProven success in managing change within teams and systemsStrong interpersonal and communication skills, with the ability to influence and build partnerships across all levelsProficiency in data analysis and market intelligence, using insights to drive engagement strategiesExpertise in CRM, CMS, and project management tools like Monday and Campaign MonitorKey ResponsibilitiesDevelop and Lead Strategy: Shape and drive OTA's Membership Growth Strategy to boost membership acquisition, retention, and engagementEnhance Member Experience: Lead the development and delivery of member journey initiatives and measure engagement to ensure optimal satisfaction and valueOversee Membership Services: Bring a digital-first approach to improve member service operations, streamline processes, and enhance CRM systems for data insightsFinancial Oversight: Manage membership budgets, set annual goals, and collaborate with Finance to ensure financial targets and efficiencyStakeholder Engagement: Build and maintain productive relationships across diverse networks, including external partners and stakeholdersLeadership and Development: Inspire and support a dedicated team, driving a high-performance culture and supporting continuous improvement initiatives across OTAJoin OTA as a leader in membership engagement and drive growth and efficiencies within a progressive and collaborative, purpose-driven organisation. APPLY NOW.Applications will be reviewed when presented and interviews will take place shortly after. When applying via Seek the salary details will be disclosed on the next steps. Please confirm your desired salary in your cover letter.Revise Recruitment and our client embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.#J-18808-Ljbffr