Head of Events Management Department : AR Customer Resolution & Remediation Executive Off
Division : Australia Retail
Location : Melbourne or Sydney
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role As the Head of Events Management in the Customer Resolution, Remediation & Assurance Portfolio, you are responsible for leading the Event Management Program of work and driving the transition of uplifted Event Management Practices into BAU.
The purpose of this role is to: Ensure the delivery of our Event Management Program of work, working with our internal and external experts to review and assess historical events, ensuring internal and regulatory expectations are being met with respect to Events Management.Design and implement uplifted Event Management practices to ensure effective operation of events management in BAU.Role Type : Permanent
Work Hours : Full-time
What will your day look like? As a Head of Events Management, your accountabilities under the Events Management Program of Work will include:
Act as business lead for the Events Management Program of work, ensuring the review and delivery of relevant events to ensure compliance with regulatory standards.Lead a team of ANZ Event Managers in reviewing historical events (incidents) to ensure compliance with internal policies and procedures and regulatory standards.Act as business lead for external consultants/experts supporting the project, including leading governance activities, project workshops, and project financials.Develop reporting and provide updates to key senior leaders on project status and key deliverables.What will you bring? To grow and be successful in this role, you will ideally bring the following:
Extensive experience in Operational and Compliance Risk Management, including experience across key Operational and Compliance Risk Areas such as Risk Assessments, Risk Profiles, Controls, Events (Incidents) & Issue management, and Change Risk (Risk in Change).Sound understanding of risk and compliance frameworks.Stakeholder management: The systematic identification, analysis, planning, and implementation of actions designed to engage with stakeholders.Demonstrated experience working closely with Executives and senior stakeholders, influencing and gaining buy-in.Analytical Capabilities and Data Visualisation: The ability to undertake robust analytical assessments and present reporting on risk management topics, with specific experience related to Events (Incidents) and Issues.A strong understanding of the business, including its operational, risk, and commercial aspects to support informed decision-making.Written & Oral Communication Skills: The ability to contextualise insights for decision makers and partners, crafting persuasive, factual, and focused communications that combine data, visuals, and narrative.Feedback management: The ability to elicit, manage and respond to feedback from others (including colleagues, users, and/or customers).Team leadership: Experience leading, motivating, and managing various program team sizes, including internal and external resources, while holding the team accountable for performance.You're not expected to have 100% of these skills.
At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
We offer a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit careers.
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