Head of Engineering - Customer Support Technology Atlassians have the flexibility to work in an office, from home, or a combination of both. This allows Atlassians to have more control over supporting their family, personal goals, and other priorities.
The Customer Support Technology Platform drives the next generation of platform tools and services across all Atlassian Cloud products to ensure that Atlassian's customer support capabilities are seamless for external customers and effective for internal support engineers.
What you'll do :
This senior engineering leadership role will lead a global team of 50+ engineers and work closely with product management, design leaders and others to set the strategy, goals and execution roadmap for group.
You will own significant company goals (OKRs) and their delivery.
You will also set strategy alongside triad partners, growing great leaders, technical stewardship, structuring the organisation to support strategy, helping translate strategy into funded execution plans, navigating high-level dependencies with other Atlassian teams, and leading a distributed team of accomplished engineering teams.
As a platform team, there is a large emphasis on collaboration with other platform and product teams and finding win/win roadmap trade-offs.
There is also a strong element of enterprise-level delivery as Atlassian expands in that market.
Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $220,800 - $294,300
Zone B: $198,700 - $264,900
Zone C: $183,300 - $244,300
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
5+ years of experience with building large-scale and modern web software mixed IaaS, PaaS and SasS environment
5+ years of driving company-wide engineering programs at similar sized SaaS companies
5+ years of experience in leading large development teams
3+ years managing senior managers, and a track record of successfully scaling organizations of 150+ engineers
Driving clarity from single-line requirements and providing direction in ambiguous environments
Ability to drive excellence, pushing innovation, quality, and operational excellence
A track record of strong execution and delivering results
Strong communication skills (technical, non-technical audiences and senior leadership)
It would be great if you have
Experience in defining a strategic roadmap for products and platforms
Experience with distributed development teams across multiple geographies
Continuous delivery with a strong bias for action
This is a remote position.
15+ years of software development management experience, managing team of 20+ engineers
Bachelor's or Master's degree with a preference for Computer Science degree
Strong and clear communication skills, with a strong emphasis on and empathy, and a bias toward action
Demonstrated experience partnering with product managers and cross-functional stakeholders
Experience driving technical strategy of the team
Knowledge of Agile software development methodologies
Demonstrated experience mentoring and growing high performing engineering teams
It would be great if you have
Delivery services on AWS
Microservices-based and server-less architectures
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