Head Of Cloud And Information Services, Apac

We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
The Cloud & Information Services (CIS) division of SAS consists of over 1,000 employees responsible for all corporate IT services as well as operating SAS Managed Cloud. CIS is a customer-centric organization dedicated to designing, building, and operating world class technical solutions for our internal and external customers. CIS influences SAS's strategic direction and aligns investments in technology and initiative prioritization with our overall corporate strategic direction.
The Head of Cloud and Information Services, APAC will report directly to the Chief Information Officer. This leader will be responsible for corporate IT and SAS Managed Cloud service delivery across Asia Pacific. This role will collaborate closely with the CIO and other CIS global service owners to design, deliver and maintain all IT and Cloud services in the region. Additionally, this role will partner closely with Asia Pacific Sales Leaders, Customer Success Leaders, Professional Service Leaders and other key SAS stakeholders across the AP region to ensure IT strategies align with company goals and successful execution of our SAS Managed Cloud portfolio of services. Regular travel to other AP SAS offices will be required, up to 25% of the time.
We are looking for a strategic thinker with the ability to influence and translate strategy into actionable plans. The role will foster a culture of collaboration, innovation, and continuous improvement within the global IT and SAS Managed Cloud teams while directly overseeing the local execution of those services throughout Asia Pacific. The successful candidate will lead by example, support the team in navigating competing priorities, manage through escalations, communicate clearly and often, and inspire ideation and confidence. The ability to build strategic, trusted business partnerships is critical to the successful delivery of internal IT services. Furthermore, the ability to be commercially mindful and customer-centric is absolutely required to partner with our FrontLine resources to drive and deliver continued growth in SAS Managed Cloud revenues.
This position is the top leader for SAS in Asia Pacific for internal IT and SAS Managed Cloud. The leader in this role will have to balance internal IT demand with external customer demand in SAS Managed Cloud. The leader will contribute to the global strategy of CIS while executing locally. As a trusted member of the CIO leadership team, this role will also help drive continuous improvements, resource and cost optimization programs and other strategic initiatives as assigned by the CIO.
What you'll do

Manage a team of ~100 corporate IT and SAS cloud service delivery professionals across the AP region.
Provide oversight and direction for all IT services provided in AP. SAS's IT operating model is based on defined global services that are executed locally. Oversee the design, implementation, and ongoing lifecycle management of cloud-based services and solutions to our external customers.
Ensure adoption of and adherence to best practices in cloud architecture, security and compliance.
Establish and maintain strong relationships with key business partners such as Sales Leaders (AP RVP, VPs, Country Managers), Customer Success and PSD across the organization to instill confidence in SAS Managed Cloud service delivery and execution.
Handle external customer escalations for SAS Managed Cloud, by working directly with customers and internal partners as needed to resolve problems.
Provide regional leadership including communicating the IT vision, setting local expectations, communicating and aligning within AP on globalization programs and other initiatives.
Promote a culture of accountability and excellence inside and across the CIS team in AP.
Regular technology financial tracking, reporting variance, and forecasting to CIO.
Proactively communicate corporate objectives, goals, directives, and policies, creating a clear vision and positive, goal-oriented, collaborative environment.
Align to a corporate direction and execute and champion locally inspiring confidence in decision making.
Scale SAS Managed Cloud delivery services to meet customer demand. This includes building out the local team when needed while also leveraging the global shared service model as appropriate.
Maintain an awareness of and research new technologies as they relate to the delivery of IT and Cloud services.

Qualifications and Experience

Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of twelve years in a senior leadership role in information technology, including eight years in a formal manager role.
Proven experience in a regional leadership role within IT Cloud Services & Delivery. Experience with hosted managed services is also preferred.
Strong understanding of cloud technologies and their application in enterprise environments.
Familiarity with regional regulations, compliance requirements and cultures in the Asia Pacific region.
Demonstrated success in managing large, complex global projects and diverse teams.
Proven ability to interface, influence and manage within all levels of organization to include peers, executives and partners.
Extensive experience in customer facing roles for supporting sales pursuits, managing customer escalations, and communicating to C-level executives.

Other knowledge, skills, and abilities

Demonstrated success in attracting, hiring, coaching and retaining top industry talent.
Ability to lead change by effectively building commitment and winning support for strategic initiatives.
Demonstrated experience in influencing teams across geographical areas and other business units.
Experience working for a global matrixed organization.
Excellent communication and presentation skills, both oral and written. This includes appropriate communication style to C-level Executives.

Who we are looking for

A strategic thinker who can build trust and credibility.
A leader with the ability to align to a corporate direction and execute locally.
A leader of strong intellect and personal presence who inspires confidence in people at all levels through commitment, ethics, integrity and action.
A leader who can translate the vision of the organization into an actionable plan and execute on the plan.
A self-directed individual, able to spearhead initiatives, fill information gaps, translate plans into specific actions across a team and execute with urgency.
An individual who demonstrates a high degree of leadership and independent negotiation and decision-making skills.
An excellent listener who absorbs and respects the opinions of others but is decisive and able to influence.
A collaborative leader who empowers others; one who is accountable and in turn, holds others accountable.
A change agent – leading the team to the desired state through understanding.
A coach and developer of people who approaches tasks with a growth mindset.
You're curious, passionate, authentic and accountable. These are our values and influence everything we do.

Diverse and Inclusive
At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.
Additional Information:
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