DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
What you will be doing As the Regional leader, you will be responsible for end to end Order to Cash process for ~$2.8B+ of operations spread across Asia Pacific, Japan and Middle East. This position ensures efficient operations, adherence to company policies, and partners with internal and external stakeholders towards meeting the financial objectives. This role also leads a team of professionals across multiple geographies, focusing on performance enhancement and continuous improvement within the O2C function.
What will keep you busy Responsible for DSO, Invoicing, and Cash targets for the RegionOperations managementSupervise the complete O2C process, which includes billing, collections, and cash application.Define, set and monitor SLAs and SLA adherence.Lead all business escalations to a timely and effective resolution.Coordinate and lead operational reviews.Continuous Improvement: Recognise and implement process enhancements to boost the efficiency and effectiveness of the O2C function.Technology Adoption: Use O2C systems and tools to streamline operations and promote automation.Escalation management and Issue resolutions.Compliance: Guarantee that all O2C activities adhere to company policies, audit requirements, legal standards, and industry regulations.Risk Management: Identify potential risks across the value chain of O2C process and formulate strategies to mitigate them.Business Forecasting and Target Setting: Develop and oversee forecasts for O2C operations, establishing realistic and attainable targets for the business.Employ data analytics and reporting to derive insights into O2C performance, identify trends, and inform strategic decision-making. Bring transparency and predictability to Cash operationsTrack progress against target and variance analysisBilling trends, Billing compliance, Past Due, UnbilledDrivers impacting cash and proactive/preventive action planStakeholder Collaboration: Collaborate closely with both internal and external stakeholders, such as sales, finance, and customer service teams, to address issues and enhance processes.Demonstrate strong executive leadership presence, effectively communicating with senior leadership in representing the O2C function at the executive level.Leadership and Talent development: Direct and guide the subregional regional O2C leaders, offering coaching and opportunities for professional growth.People Management: Manage the recruitment, training, and performance evaluation of the O2C team, creating a positive and efficient work atmosphere.The skills you will bring Bachelor's degree in a relevant field or equivalent combination of education and experienceSignificant years of relevant work experience in industry, with a minimum of 4 years in a similar level of roleProven experience in business process transactionsProficiencies in business process management and optimizationA continuous learner that stays abreast with industry knowledge and technology.Advanced degree in a relevant field a plusRelevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plusYour working environment In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
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