BREITLING OCEANIA PTY LIMITED – Sydney NSW The Head Instrument Maker is responsible for assisting the After Sales Service Manager in the day-to-day management of the After Sales Service department and workshops for Breitling Oceania.Reporting to the After Sales Service Manager, this role is a hands-on leadership role, requiring specialist skills in instrument making and repair.MAIN DUTIES AND RESPONSIBILITIESAssist the After Sales Service Manager in leading a team to ensure they conduct repairs following the correct methods, procedures and technical criteria as outlined by Breitling.Work alongside the instrument makers to repair Breitling products and achieve minimum productivity targets as measured by Breitling international guidelines.Responsible for developing and implementing training for all instrument makers/repairers technical staff in conjunction with staff personal development plans and as directed by the After Sales Service Manager.Apply and enforce Quality Control measures to ensure all work is carried out to standard.Assist with providing expert diagnostic analysis for all incoming repairs.Work with the After Sales Service Manager to ensure data integrity for CRM purposes at all times, to guarantee accurate repair tracking and reporting.Implement Breitling's global After Sales Service policies and guidelines to the local market and keep up to date with any ongoing changes.Participate in all associated activities relating to the successful operation of the workshop.Temporary management of the After Sales Service Department during the absence of the After Sales Service Manager.SKILLS AND EXPERIENCECFC or WOSTEP (or similar) relevant diploma.Minimum 3 years previous experience in a similar role/industry, preferably with management experience.Proven track record of delivering results in instrument making/repair.Application/Product experience within the industry.Skilled in understanding customers' needs and business drivers and using this knowledge to develop departmental strategies in conjunction with After Sales Service Manager.Excellence in developing relationships at all levels with internal and external stakeholders.Communication skills – Confidence in communicating with others, conveying information, dealing with questions and presenting solutions.Understanding of basic business finance.APPLICATION DETAILSApplications open on 14 November 2024 and close on 14 December 2024.Expected start date for role: 15 January 2025.Expected salary: $100,000 per year.Work visa can be provided for this role.WORKING HOURSLooking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, Afternoon
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