Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
You'll be part of a resilient team that works together to redefine the boundaries of excellence.
At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
GUIDE.
GUARD.
GO BEYOND.
We believe that every candidate brings something special to the table, including you!
So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview Your Role
HBCF, as part of iCare, delivers crucial insurance coverage to homeowners in the event a contractor is unable to honour their commitments due to insolvency, death, disappearance or building licence suspension.
GB's Business Model enables us to support this safety net, deploying a claims management model that provides the best customer experience to homeowners and protects the HBCF's objectives.
These positions will be offered on a permanent full-time basis with a flexible hybrid approach, working from our Sydney CBD office or our newly opened Parramatta office and Working From Home (WFH).
How you'll make an impact You will add value to Gallagher Bassett across the following:
Manage Home Builders Warranty claims end to end with adherence to HBCF service standards, company guidelines and delegated authority
Deliver outstanding outcomes and customer service for both homeowners and HBCF
Work with the team by sharing information, knowledge, and resources to achieve the best possible outcomes for all
Build and develop external business relationships
Attend client meetings where applicable
Achieve monthly efficiency level as designated by management
About you We're interested in hearing from people who possess:
To excel in this role, you will be a passionate and proactive consultant who thrives in a busy yet rewarding environment.
Minimum two (2) years claims experience (preferably in Householders, Property, Commercial and/or Builders Warranty claims) and/or
Ability to interpret policy wordings and apply them accurately to individual claims
Adhere to relevant state legislations
Experience with managing large loss and complex claims
Strong attention to detail with a commitment to quality and accuracy
Strong level of interpersonal skills with an ability and desire to work as part of a team
Advanced computer skills (Microsoft Office – Word/ Excel)
Experience using Guidewire Claim Centre & Industry Qualification - ANZIIF desirable although not essential
If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:
Flexible work arrangements – including WFH
Paid Parental Leave
Opportunities for ongoing education and development
Service recognition awards
Employee assistance program for yourself and immediate family members
Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people
A brief overview on GB
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).
Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!
To be considered for this opportunity you must have the right to live and work in Australia when applying.
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits
you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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