Full time
About the Role
Hastings Deering is on the hunt for a Customer Care Coordinator to join our award-winning team. This is a permanent, fulltime role located in our Acacia Ridge branch.
Reporting to the Customer Care Supervisor , you will:
Act as the point of contact for the Construction Industries function, ensuring a professional, timely, confidential and efficient delivery of internal and external customer service. Act as the liaison between customers and the company by addressing customer issues and solving customer problems. Support the Customer Care Centre with phone and email enquiries as required. Promote digital and eCommerce solutions to our customers where applicable. Engage with multiple internal stakeholders, including service, sales, operations, management as well as multiple vendors and Caterpillar. Manage site check in and safety induction for visitors and ensure they are fully briefed on safety requirements immediately on arrival. Manage CAT retail store layout and inventory including monitoring of stock movement, promotions, and price changes for the retail store. Maximise customer interest and sales levels by displaying products appropriately, including liaising with marketing to ensure relevant materials are displayed. Why Hastings Deering?
At Hastings Deering, our people are our heart - from their first day with us right up to their last.
As one of the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to professional development and training.
Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.
You'll have access to:
Opportunities for training, mentorship, and career development specific to your role. Competitive remuneration package and annual salary reviews A supportive, diverse, and inclusive team spread across Australia and internationally. Access to growth opportunities at a regional, national, and international level through our global Sime Darby network. Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. Employee discounts, rewards, and incentive programs. Paid parental leave options Salary continuance insurance Free on-site parking About You
A successful teammate will have experience in:
Demonstrated experience working within a call centre or customer facing role, including retail Minimum 3 years' experience in an office management/administration that requires high levels of communication and time management role within a diversified Company Qualifications in Business/Office Administration or equivalent experience Proven stakeholder and customer engagement with a high degree of confidentiality, professionalism and confidence Excellent computer knowledge, working with Microsoft Office, systems and data bases #J-18808-Ljbffr