Hardship & Collections Consultant (First Nations Identified Role) - REQ 55454Permanent full-time positionsBased at Bedford Park, SAHybrid working after 6 monthsHow will I help?Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to join our Mob.In your new role, you will be making outbound calls and taking inbound calls from customers across different product portfolios, aiming to recover overdue balances. You'll use various tools and methods, like negotiation and questioning skills, and you'll also provide or refer customers for hardship assistance or suggest they seek independent financial advice. It's all about showing empathy and emotional intelligence to help our customers maintain their relationship with the bank.Your goal as a Hardship & Collections Consultant is to ensure that customers achieve fair, timely, and relevant outcomes to regain their financial health while also protecting our business by safeguarding the Group's assets.These are full-time, permanent positions based at Bedford Park, with hybrid working available after six months. You will work on a rotating roster with shifts between 7:45 am - 7:30 pm Monday to Friday, with occasional Saturday shifts.What do I need?Prior experience in a collections/customer service environment.Great communication skills, both verbal and written.Strong interpersonal and negotiation skills.Motivation and a genuine interest in delivering outstanding service to your customers.Eagerness to learn and willingness to be a part of a supportive and collaborative team.How do I apply?Start here. Just click on the APPLY or APPLY NOW button.At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.Do you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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