Guest Support Officer - Safer Gambling - 6-Month Contract

Guest Support Officer - Safer Gambling - 6-month contractJob no: 530387
Work type: Maximum Term Full Time
Location: Sydney
Categories: Risk, Guest Experience
The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way.
As our Guest Support Officer reporting to the Patron Liaison Manager, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. This is a fantastic opportunity for students, graduates and professionals looking to join our Safer Gaming team in Sydney on a full-time or part-time basis and contribute to fostering a safer gambling culture at The Star.
A few of your responsibilities Provide empathetic support to guests experiencing challenges related to gamblingPromote safer gambling practices through proactive communicationCollaborate with internal teams to enhance safety measures and awarenessWhat we are looking for Experience in guest relations, Responsible Gambling programmes, Hospitality, support services, social work, security, educationDemonstrated ability in developing productive relationships, understanding of applicable laws, regulations, policy, relevant codes, safer gambling strategy and supporting information as they relate to the companyAbility to demonstrate problem-solving skills and show innovative thinkingAbout You As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. The role requires availability to work across all shifts (morning, day, and night). You will draw upon your love for interaction and problem-solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Advertised: 02 Oct 2024 AUS Eastern Standard Time
Applications close: 30 Oct 2024 AUS Eastern Daylight Time

#J-18808-Ljbffr