As the Guest Services Sales Manager, you are primarily responsible for leading the Guest Services Sales team in delivering exceptional customer service. The Guest Services Sales team are the gurus at selling lift, lesson, and rental passes to our in-resort guests. You will provide positive leadership, constructive feedback, guidance, and support to the Sales team and you are to foster interdepartmental cooperation and initiatives to ensure the Sales team perform at optimum levels.
Thredbo is Australia's premier year-round alpine destination. Open 365 days a year, Thredbo is home to Australia's only alpine Gondola, Australia's highest lifted point, a picturesque European-style village, the country's biggest alpine events calendar and the Southern Hemisphere's only Alpine Coaster. In winter, Thredbo offers access to the country's best skiing & snowboarding and in summer, the mountain transforms into the ultimate hiking and biking destination. No two days are the same!
If you're up for an exciting opportunity to: Lead the Guest Services Sales team to ensure that optimal levels of customer service and efficiency are achievedEffectively manage a small team in a supportive mannerCreate, implement and continually review policies and procedures for the Guest Services Sales teamAssist the Guest Services Product Manager with the administration of RTP|One to ensure that the sales team can perform their role effectively and efficiently.Experience and skills: Strong customer service knowledgeSkills in RTP|One AdministrationPrevious management or supervisory experience in a customer-facing sales operationExperience in the standard suite of Office software systemsAs a Thredbo Team member you'll also get: Team member perks – 50% off bring a friend vouchersDiscounted retail and seasonal rental packagesDiscounted snowsports and mountain biking lessonsAccess to our Thredbo Leisure Centre, tennis, and golf courseHalf-price accommodation at Rydges, QT, and more20%-50% off at our food and beverage venues$2 Tickets at Event Cinemas and Moonlight CinemasAbout our Team Work, live, and play in the mountains!
Thredbo offers a wide range of roles to suit everyone plus plenty of opportunities to grow and build your career. Joining our team means you become a part of EVT, one of Australia and New Zealand's leading experience companies. Your time at Thredbo could easily lead to a lifelong career with possible opportunities across the EVT brands spanning Entertainment, Ventures, and Travel.
The ultimate experience, working for Thredbo unlocks a mountain of adventures including skiing, snowboarding, hiking, mountain biking, and more. By joining the community and living in the Snowy Mountains, you'll meet lots of like-minded people who love the outdoors as much as you do and make long-lasting memories while you're at it. Our team is diverse, dynamic, and inclusive, so you're sure to find your people and be accepted for who you are here.
On top of scoring an awesome job and a once-in-a-lifetime experience, joining the Thredbo team comes with some serious perks! In Thredbo, you'll receive a staff season pass, gym and pool access, and lots of in-resort discounts, and through EVT, you'll also receive a wide range of discounts on hotel stays, cinemas, food, and more.
Through our shared passion for the mountains, our team is committed to preserving, protecting, and prioritizing our unique alpine environment. We take pride in our long list of environmental initiatives and embrace the opportunity to lead our industry and our community towards a more sustainable future, today. This includes Thredbo's Gold certification through EarthCheck three years running, a first for an Australian snow resort. EarthCheck is the world's leading environmental certification and benchmarking program for the travel and tourism industry. The recognition makes Thredbo a leader of sustainable tourism destinations worldwide certified to the internationally recognized EarthCheck Destination Standard.
If you're ready for your next adventure, apply now to join our team! Applications are being assessed as they are received so we recommend applying as quickly as possible to avoid missing out.
International applicants must be eligible to obtain their own visa with valid work rights in Australia. For information, please visit the Australian Department of Home Affairs website.
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