Front Office & Guest Services (Hospitality & Tourism)Full timeParadise Resort Gold Coast is looking for an enthusiastic Guest Services Manager to join our busy team in the prime location of Surfers Paradise. In this exciting full-time opportunity, you will be assisting the resort management team in the daily management and coordination of Resort employees.Responsibilities:Proactively engaging with all guests to create a welcoming and special holiday experience.Management of resort team members, including: managing levels, training and development, customer service standards and performance management.Taking responsibility for the safety and security of the guests and responding to emergency situations as they may arise (e.g. First Aid, CPR and fire evacuation).Managing all guest queries by being fully equipped with knowledge of the resort's facilities and offerings.Ensuring all guest areas are presented to the highest quality.In charge of opening and closing outlets and functions.Assisting with Front Office duties.Ensuring all guest issues are rectified and all guests receive a positive and memorable experience.Skills and Experience:Previous experience working in a similar role in a Hotel or Resort based environment.Effective communication skills; both written and verbal.A friendly and outgoing personality which will be conducive to working within a dynamic and professional team.Have the passion to work in the Hospitality Industry and a genuine desire to exceed guest expectations.Have full availability and be flexible to work a variety of shifts including mornings, nights, weekdays, weekends, and Public Holidays as required.Culture & Benefits:At Paradise Resort, we believe our employees are an essential element in the successful delivery of an incredibly fun, energetic & memorable experience for our guests and their families. We aim to empower and support our employees through career enhancing opportunities and excellent working conditions. We reward, retain and develop those who possess the right attitude and wish to succeed as professionals at all levels. As a successful candidate you can expect to receive:Discounts on accommodation and food and beverage outlets.Employee Assistance Program.Career development and training opportunities.Apply Now:For further information regarding the property, please visit the website below:Thank you in advance for applying for this role. Please ensure a covering letter and resume is attached which outlines your skills and experience regarding the above criteria. Please also tell us your most memorable guest experience so far!Note: If you meet our skills requirements, you will be contacted!Your application will include the following questions:Do you have customer service experience?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Guest Services Manager?Do you hold a current Responsible Service of Alcohol (RSA) certificate?Do you have a current Working With Children (WWC) Check?Which of the following First Aid accreditations do you currently hold?
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