At the heart of local communities, Sheraton brings people together - both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Services Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.Position Summary: Support your Guest Services team with general operational tasksBe an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectationsAssign rooms according to guest requests and preferences whenever possibleHandle general enquiries, creating meaningful guest experiences that are tailored to the guests' requirementsAssist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detailBuild and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookingsAbout You:Experience with OPERA property management system or similarRelevant experience in a similar roleWorking rights in AustraliaEnthusiastic to escalate your careerSelf-motivated, driven and energized in a fast-paced environmentArmed with smart solutions and a can-do attitudeOur Benefits:Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family, and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International groupGenuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWork for the Largest Hotel Network in the World which values equality, diversity, and inclusivenessSheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90 years. Apply now!When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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